UAA BA151 Test #3
Terms and definitions from University of Alaska (Anchorage)'s Business Administration 151 class, Textbook Chapters 8, 9, and 10.
Terms
undefined, object
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- matrix organization
- (____ organization) Links employees from different parts of the organization to work on specific projects
- strengths
- ([S]WOT)
- channel
- (piece of communication process)
- listening
- receiving a message
- plan
- (-P-LOC)
- weaknesses
- (S[W]OT)
- Theory X
- The assumption that employees dislike work and will try to avoid it
- decision making
- Recognizing a problem or opportunity and then dealing with it
- job enlargement
- Job design that expands employees' responsibility by increasing the number and variety of tasks assigned to the worker
- on the job training
- Prepares employees for job duties by allowing them to preform tasks under the guidance of experienced employees
- nonverbal communication
- (____ communication)
- job enrichment
- Changes in job duties to increase employees' authority in planning their work, deciding how it should be done, and learning new skills
- control
- (PLO-C-)
- downsizing
- Reducing the number of employees in a firm by eliminating jobs
- team cohesiveness
- Extent to which team members feel attracted and feel compelled to remain a part of it
- democratic leadership
- (____ leadership) Involves subordinates in making decisions
- 360 degree performance appraisal
- Gathers feedback from a panel of eight to twelve people, including co-workers, supervisors, team members, subordinates, and customers
- flexible beneift plan
- Offers employees a range of options from which they can choose, including different types of medical insurance, dental and vision plans, and life and disability insurance
- operational planning
- (____ planning) Creates the detailed standards that guide implementation of tactical plans.
- threats
- (SWO[T])
- autocratic leadership
- (____ leadership) Makes their own decisions without consulting employees
- authority
- ?????authority?????
- importance of effective communication
- na
- supervisory management
- (____ management) Directly responsible for assigning non-managerial employees to specific jobs and evaluating their performance
- line-and-staff organization
- (____ organization) Combines the direct flow of authority of a line orginization with staff departments that support the line departments
- management team
- (____ team) ?????management?????
- noise
- (piece of communication process)
- encoding
- (piece of communication process)
- gain sharing
- ?????gain sharing?????
- decoding
- (piece of communication process)
- grapevine
- na
- conceptual skills
- (____ skills) Ability to see the organization as a unified whole
- flexible work plan
- Allows employees to adjust their working hours and places of of work to accommodate their personal needs
- compressed workweek
- Scheduling system that allows employees to work the regular number of hours per week in fewer than the typical five days
- human skills
- (____ skills) Interpersonal skills that enable managers to work effectively with and through people
- empowerment
- Giving employees authority and responsibility to make decisions about their work without traditional manageral approval and control
- internal communication
- (____ communication)
- top management
- (____ management) Devotes most of their time to developing long-range plans for organizations
- nonprogrammed decisions
- (____ decisions) Involves a complex and unique problem or opportunity with important consequences for the organization
- salary
- Compensation calculated periodically, such as weekly or monthly
- organize
- (PL-O-C)
- strategic planning
- (____ planning) The process of determining the primary objectives of an organization and then acting and allocating resources to achieve those objectives; The most far-reaching level of planning
- benchmarking
- Process of determining other companies' standards and best practices
- formal communication
- (____ communication) Messages that flow within the chain of command defined by an organization
- work teams
- Relativly permanent group of employees ith complementary skills who perform the day-to-day work of the orginization
- pay for knowledge
- ?????pay for knowledge?????
- technical skills
- (____ skills) Ability to understand and use the techniques, knowledge, and tools and equipment of a specific discipline or department
- problem-solving team
- (____ team) Temporary combination of workers who gather to solve a specific problem and then disband
- lead
- (P-L-OC)
- contingency planning
- (____ planning) Allows firms to resume operations as quickly and as smoothly as possible after a crisis while openly communicating with the public about what happened
- sender
- (piece of communication process)
- functional departmentalization
- (____ departmentalization) Organizing work units according to business jobs such as finance, marketing, human resources, and production
- opportunities
- (SW[O]T)
- outsourcing
- Using outside vendors to produce goods or fulfill services and functions that were previously handled in-country / in-house
- bonuses
- ?????bonuses?????
- programmed decisions
- (____ decisions) Involves simple, common, and frequently occurring problems for which solutions have already been determined
- line organization
- (____ organization) Oldest and simplest organizational structure; establishes a direct flow of authority from the chief executive to subordinates
- incentive compensation
- ?????incentive compensation?????
- informal communication
- (____ communication) Messages outside formally authorized communications channels within an organization's hierarchy
- morale
- Mental attitude of employees toward their employer and jobs
- team work
- ?????team work?????
- Maslow's Hierarchy of Needs
- Theory of motivation proposed by Abraham Maslow.
- self-managed team
- (____ team) Has the authority to decide how it's members complete their daily tasks
- geographical departmentalization
- (____ departmentalization) Organizing work units according to geographical regions within a country, or, for a multinational firm, by region throughout the world
- free reign leadership
- (____ leadership) Leave decisions to their subordinates
- Theory Y
- The assumption that employees enjoy work and seek social, esteem, and self-actualization fulfillment
- profit sharing
- ?????profit sharing?????
- customer departmentalization
- (____ departmentalization) Organizing work units according to different types of customers
- tactical planning
- (____ planning) Involves implementing the activities specified by strategic plans
- cross-functional team
- (____ team) Made up of members from different functions, such as production, finance, and marketing
- external communication
- (____ communication)
- receiver
- (piece of communication process)
- SWOT analysis
- Organized approach to to assessing a company's internal strengths and weaknesses and it's external opportunities and threats
- flextime
- Scheduling system that allows employees to set their own work hours within constraints set by the firm
- wage
- Compensation based on an hourly pay rate or the amount of output produced
- span of managment
- The number of subordinates a manager supervises
- conflict
- Antagonistic interaction in which one party attempts to thwart the intentions or goals of another
- mission statement
- A written statement of an organization's business intentions and aims
- virtual team
- (____ team) Geographically and/or organizationally dispersed workers who use a combination of telecommunications and information technologies to accomplish an organizational task
- chain of command
- A set of relationships that indicates who gives direction to whom and who reports to whom
- middle management
- (____ management) Focuses on specific operations, products, or customer groups within an organization