Vocab Ch. 6
Terms
undefined, object
copy deck
- A note sent withen a company used to aid the memory of the recipient usually concerning office matters in the company.
- Memorandum
- To pull away from a volatile situation and give the other party time to cool off before attempting to resolve a conflict.
- Withdrawal
- A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
- Paraphrasing
- When each member of a negotiation gives up some of its demands and meets the other side half-way.
- Compromise
- A written document sent to someone outside of the company usually formal in style and tone.
- Business Letter
- To encourage or make something easier to accomplish.
- Facilitate
- A change in the tone or pitch.
- Inflection
- A clash or struggle that sometimes occurs when individuals or groups have different points of view.
- Conflict
- Sending and recieving messages.
- Communication
- Bargaining through persuasion rather than an argument to resolve problems or disputes between two or more individuals or groups.
- Negotiation
- Contains the words you understand when you read them or hear them spoken.
- Recognition Vocabulary
- To supervise or check for accuracy.
- Monitor
- The statement or situation in which the word is used.
- Context
- An objective, third party expertused to help solve problems.
- Arbitrater
- Ability to understand another person's feelings and motives.
- Empathy
- A reaction or response to what is said.
- Feedback
- Facial expressions and body posturing.
- Non-verbal Communication