Org Comm
Terms
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- Content level of Communication
- What you say
- Command Level of Communication
- What kind of relationship is shared
- What is Proxemics
- The distance between people. This provides a strong indication that people develop friendships based on which individuals happen to share the same space.
- Interpersonal Relationship
- two people who interact face-to-face or any length of time who assume the roles of sender and reciever of messages simultaneously. Compared to a small group the dyadic nature of these relationships provide each participant with more involvement, more satisfaction and more patricipation.
- Three transitions in coworker relationships
- Acquaintance to friend- contextual, close in proximity; friend to close friend- more time outside of work spent together, discuss more work related problems; close friend to amost best friend- socializing outside work and shared life events
- Seven features of Superb team
- have a clear and engaging direction; basic work is designed to be done by a team; team rewards are strongly associated with team effort; physical resources are readily available; the team, not the leader, has the authority to make decisions over basic work strategies; the team can articulate clear goals that fit the organiaton's goals and can be measaured within a specific time period; The team establishes norms that promote strategic thinking.
- Definition of a Team
- a small group of three to nine interdependent people with complimentary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
- Symmetrical Relationship
- Both partners are equal in relationship
- Three Primary interpersonal needs
- The need for affection, the need for inclusion, and the need to control others
- teams and misunderstandings
- team size can be a problem, a lack of interdependence, lack of agreement on common goals.
- Five reasons for friendship deterioration
- Personality issues, life events, conflicying expectations, promotions and betrayal.
- What is satisfaction
- the team feels it has accomplished it's task and members have been recognized individually for their contributions
- Productivity Equation
- Actual productivity equals potential productivity minus losses due to faulty processes
- Five principles of developing work relationships
- Proxemics affect relationship development, Relationship communication conveys information and imposes behavior, Relationships can be symmetrical or complementary, Each partner has different interpersonal needs, Co-workers can have more control of each other than can supervisors.
- What is cohesiveness
- the degree to which members feel connected to the team
- preceived treatment of coworkers
- We ostracize the favored employee, we befreind the unfavored employee, and distance self from problem employees while increasing cohesiveness between worker and supervisor
- What is Stuckness
- this refers to the repetitive, often unconsious tensions that prevent a group from even doing the work of problem solving on scarce resources or compromising about conflicting needs.
- Organizational Relationship
- baed on organizational structure, based on tasks
- What are norms
- Unwritten rules of behavior
- Characteristics of teams
- Norms, Cohesiveness, diversity, satisfaction, groupthink, stress, stuckness
- Personal Relationship
- Choice and voluntariness; friendship is an ongoing human association voluntarily developed and privately negotiated.