hospitality
Terms
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- Application of industry knowledge
- Staff need to provide current information to guests about the specific activities and tourist attractions that are available in the local area.
- Ethical Issues
- Confidentiality is covered under the privacy legislation. They have a right to protection from unsolicited visitors. In the course of your job you may come across information about the workplace itself that is highly confidential
- Tipping
- Tipping should be covered by a company policy. Customers must not be coerced into giving a tip
- Local government
- Administer regulations in the local community
- State government
- Regulate the activities of all industries in their state, such as the smoke free environment act 2000(nsw)
- Federal government
- The federal government makes laws relating to the country as a whole and all its citizens
- Updating hospitality knowledge
- The industry is constantly developing and changing. New technuiques, technologies and products will help improve the quality of service for customers
- Environmental Effects
- As the number of international and domestic tourists increases, so does the impact of tourism on the environment, both culturally and physically
- Quality Assurance
- Quality assurance is the practice of managing the standard of services and products of an organisation. It is the responsibility of all employees to ensure that standards are being met in an establishment- from the goods served to customers to the service provided to them
- company policies
- Each organisation should provide information to all staff about company policy regarding codes of conduct, ethics and privacy
- Laws
- Laws are a result of either the administration of common law or statute laws made by parliment
- current industry information
- Local and national newspapers, radio segments, current affairs stories, and magazines are all examples of media. Industry journals can provide specific up-to-date information on issues relevant to people working in the hospitality industry
- Acts
- acts form the basis of the laws of each state
- Pricing
- Pricing of products in restaurants should be done on an establishment-by-establishment basis.