Problem Clarification Questions
Terms
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- What brings you here today?
- Problem definition
- When you called, what were you hoping I might be able to help you with?
- Problem definition
- How might I be of service to you today?
- Problem definition
- How can I help you?
- Problem definition
- How did you get my number (name)?
- Referral source
- What is it that (the referral source) saw or heard that would cause them enough concern to have you call me?
- Problem clarification, impact on others
- What is the trouble?
- Problem definition
- What is it that you are here to visit with me about?
- Problem definition
- (Who, what, when, where, how long) have the complaint behaviors occured?
- Problem clarification, unpacking the details of the problem
- Why come and see me now? What has changed?
- Problem definition, precipitating event
- Why is this a problem now?
- Problem clarification, precipitating event
- In what way is this a problem?
- Problem clarification, personal and/or systemic impact
- How does this problem affect others? Who complains and why?
- Problem clarification, systemic impact
- Who here is troubled/bothered by what?
- Problem clarification, systemic impact
- What happened that made you make an appointment now?
- Problem clarification, precipitating event
- What would you like to accomplish or get closure on in the next 50-minutes?
- Problem definition, short term goal
- What will you be doing differently when we are successful here? How will we know when we have been successful?
- Problem defintion
- When we have succsessfully completed therapy here, what will be different in your life and how will you know it? What would others notice?
- Problem clarification, systemic impact