Phase One
Terms
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- When a technician enters a coustomer's home, who is that technician?
- Brighthouse
- List five things that the costomer expects from a technician.
- Prompt, Courteous, Friendly, Knowledgeable, Look Professional.
- If you don't know how to solve a problem, what can you tell the costomer without necessarily indicating that you have no clue what's wrong?
- Get back to your van and call your supervisor for information, then explain to the customer.
- Why is selling important?
- We need the money!
- Some of Time Warner's programming prices are negotiated bases on the number of what?
- Subscribers
- What is the difference between a feature and a benefit?
-
Benefit is "what's in it for me?"
Features is something we offer. - When it comes to selling, what advantage do you have over the CSR?
- We're in their homes to see what the customers intrests are so we could use it for our selling advantage.
- Why do cable companies put a variety of channels into one package?
- Choices
- A cable TV plant is meant to be what type of system?
- Closed
- What are system-operating levels based on?
- The FCC, Divisional or Corprate system design specifications.
- What are the 3 paths that the RF signal travels?
- Return, analog forward, digital foward.
- What does FDC stand for?
- Forward Data Carrier
- What does RDC stand for?
- Return Data Carrier
- What are the four guidelines for calculating signal levels?
- Size, Type of cable, length of run, current temperature (hot or cold day).
- What is the minimum test equipment a technician needs to properly troubleshoot the CATV system?
- Signal Level Meter (SLM), VOM
- What does "Divide and Eliminate," mean?
- Dividing the system into sections and then eliminate the problem by troubleshooting the problem if the system is working properly in that section.
- What causes beats?
- Ingress or defective equipment, improper bonded drop, or ingress coming in on the AC power cord.
- What causes Co-channel?
- Signals being picked up off the air and the master telecommunications center. To high of a signal level.
- What causes Hearing Bone Beats?
- AFT is incorrectly aligned or if the internal TV alignment needs adjustment.