Chapter 6 Textbook
Terms
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copy deck
- sending and recieveing messages and understanding and being
- communication
- third party to save disputes
- arbitrator
- a written document sent outside an organiztion
- business letter
- kmeaning expressed by facial expressions and body posturing
- nonverbal communication
- an informal communication
- memorandum
- the statement of sitution in which a work is used
- context
- to encourage group performance
- faciliate
- check for accuracy
- monitor
- pulling away from a valatile situation
- withdrawel
- understanding anothe rpersons feelings and motives
- empathy
- a reaction or response to what is said
- feedback
- words you understand when you read them
- recongition vocabulary
- a change in tone or pitch
- inflection
- bargaining by persuasion rather than arguement
- negotiation
- a clash or struggle
- conflict
- works you use in your speech
- active learning
- repeating the speakers ideas or thoughts on your own works
- paraphraseing
- an agreement in which each side gives up some of its demands
- compromise