Chapter6 2
Terms
undefined, object
copy deck
- words you use in your speech
- active vocabulary
- a reaction or response to what is said
- feedback
- sending and recieving messages and understanding and being understood
- communication
- a written document sent outside an organization
- business letter
- repeating the speakers ideas or thoughts in your own words
- paraphrasing
- a clash or struggle
- conflict
- check for accuracy
- monitor
- understanding another persons feelings and motives
- empathy
- words you understand when you read them
- recognition vocabulary
- an informal communcation
- memorandom
-
a change in tone or pitch
- inflextion
- to encourage group performance
- facilitate
- an agreement in which each side gives up some of its demand
- compromise
- bargaining by persuasion rather than an argument
- negotiation
- meaning expressed by facial expressions and body posturing
- nonverbal communication
- the statement or situation in which a word is used
- context
- third party to solve disputes
- arbitrator
- pulling away from a volatile situation
- withdrawal