Comm 161 Final
Terms
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- The 2 dimensions of Communication Climate
- Task and Relationship
- What are properties of the task and relationship communication climate ?
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Task---Openess of information
Relationship---Supportiveness of interactions - Initiator
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Keeps group on track
task - Clarifier
- paraphrases, asks questions, devvelops half-stated ideas into complete ones.
- Info Seeker
- asks members to suggest new ideas, facts and evidence.
- Evaluator
- Critique the validity of ideas
- Summarizer
- summarize whats been said, indicates progress group is making.
- Gatekeeper
- regulate the flow of discussion, ELICITS ideas from hesitant members, LIMITS input from more vocal members, encourage people to talk, give ideas.
- Encourager
- recognize members contributions, maintains enthusiasm, gives hope to group
- confronter
- force members to solve problems
- harmonizer
- mediator, says how to solve problems, rconcile differences, calm-down disagreement
- tension reliever
- comedian, allows group to laugh at itslef
- Sensors
- what is, realist, speak on senses, sees trees
- Intuitor
- See the big picture, like solving novel problems, suffocated by routines, works in bursts of energy, idealistic
- Trait leadership theory
- Leaders are born not made
- Consensus
- A decision-making method in which the group as a whole makes a decision that each member is willing to support
- how does consensus effect the groups cohesiveness?
- It makes the group work together to solve the problem. This leads to the groups cohesiveness the time in which team members all feel a part of the group.
- The Conflict Management Styles
- Avoiding, Accomodating, Competing, Collaborating, Compromising
- Avoidance
- avoid the conflict can be beneficial for example if you stand up for your rights
- Accomodating
- Sacrifice ones principals and putting harmony above dealing with important issues
- Competing
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Disregard the other persons concerns.
Beneficial-with issues that aren't important enough to work out. - Collaborating
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Work together to resolve conflicts. Based on the idea that it is possible to meet ones own needs and those of the other person.
Takes time, involves everybody - Compromising
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each party sacrifices something he or she is seeking to gain an argument.
Many circumstances produces the best possible outcome. - The Communication Styles
- Closed, Hidden, Blind, Open
- Closed
- Prefer things over people, isolated, avoids interaction and conflict, non-communicative
- Hidden
- Well-liked, Good listener, hides thoughts and feelings, desired acceptance by others, keep peace.
- Blind
- Overly confident, extravert-outgoing, knows whats best, in control, command, bad listener, argues, stubborn
- open
- Flexible in meeting needs of others, accept constructive criticism, adaptive, empowers others, share feelings, listen authenically
- Chart
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closed|hidden
______|______
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Blind Open - 5 Problem Solving Steps
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1.Define the Problem
2. Analyze the Problem
3. Establish Criteria for a Solution
4. Consider possible solutions to the problem.
5.Decide on a solution - 4 situational Leadership styles
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1.Delegating
2.Participating
3.Telling --detailed instructions
4.Selling/Coach