X100 Test 3
Terms
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- Strategic Business Unit
- Consists of employees representing all key disciplines witha focus on product. CREATING A SMALL BUSINESS OUT OF A SPECIFIC PRODUCT.
- Customer Strategic Business Unit
- Adds customer and supplier considerations as a primary input to SBU. TAKING A GROUP OF CUSTOMERS AND CREATING A SMALL COMPANY WITHIN A COMPANY
- Hierarchy of Needs
- Pyscholgist Abraham Maslow proposed that people reach fulfillment through satisifying a series of personal needs. Review page (123)
- Key Elements of an Orginization
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1.) People (engine) --> Human interactions
2.) Specific Roles ( who does what) --> Structured
3.) Organizational Objectives (assignments, both team and individual) --> goal directed activities - Orginizing Process
- Planning, Defining the job, Departmentalization, Chain of Command, and Develop a formal organizational structure
- Departmentalization
- Grouping of work activities into units within an organization. Review different kinds on 106
- Span of Control
- Number of people reporting to a position. Ideal span strikes a balance between cost and operating efficency.
- Centralized Authority
- authority concentrated at top, little authority dispersed to subordiantes
- Decentralized Authority
- Wider dispersal of authority. Flexible, faster response time, with some risk.
- Line organization
- Actively engaged in the pursuit of organizational objectives, and has direct responsibility for sesults.
- Staff Organization
- Role is to provide support to the line organizations
- Matrix Management
- Assigns employees to both functional group and a project team, brought together to work on specific role.
- Human Resources Planning
- Forecasting the number of employees and skills required (review 109)
- Staffing Process
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1.) Recruiting
2.) Interviews (S)
3.) Refrence Checks (S)
4.) Physical Exam (S)
5.) Hiring
6.) Orientation/Training - Human Relations
- How employers and managers interact with employees.
- Human Interactions
- How you get things done. Personally or through other people.
- Communications
- #1 human relations skill. Listening, questions and transferring knowledge.
- Theory X
- Managers believe that workers are lazy. Managers tend to oversupervise. Strict management but does foucs on basic physiological and safety needs.
- Theory Y
- Managers have positive view of workers. Less supervision and give challenging work. Motivate by needs.
- Scientific Management
- Approach to improve efficency in the workplace. Featured Time and motion studies and determing the best way to do a job.
- Hawthorne Effect
- People work harder when they feel appreciated and important.
- Management by Objectives (MBO)
- Employee orientated. Uses ergonomics: Designing a work enviornment around human factors.
- Job Enrichment
- Job Orientated. Adding Authority responsibility and oppurtunity.
- Job Enlargement
- Job Orientated. Adding more tasks.
- Job Rotation
- Job Orientated. Changing employees to improve understanding of overall operation.
- FlexTime
- Job Orientated. Work schedule around core hours.
- Telecommunicating
- Working out of the home. J.O.
- Job Sharing
- Two people on sharing one job. J.O.
- Fringe Benefits
- Term used to describe benefits.
- Corporate Culture
- A set of values and beliefs that guide organizational behavior. Review 125
- National Labor Relations Board
- Oversee that laws are upheld.
- Things that are negotiable
- Wages/Hours, Benefits, Working Conditions.
- Things that are non negotiable
- Grievance Procedure
- Closed Shop
- [Illegal] Companies can only have those in a union
- Union Shop
- Workers hired must join a union
- Agency Shop
- Workers dont have to be a member of union, but have to pay dues either way.
- Mediation
- Neutral Third party comes in to help settle negotations. Has no power over settlement.
- Arbitration
- Neutral third party comes in directs actions by both parties to solve dispute. BINDING.
- Grievance Procedure
- Complaint is registered by employee with an acusation of unfair treatment by management. (139)