OCU MBA / OB-Chapt 1
Terms
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- Managers
- Individuals who achieve goals through other people
- Organization
- A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis.
- Planning
- A process that includes defining goals, establishing strategy, and developing planes to coordinate activities
- Organizing
- Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made
- What are the four functions of a Manager
- planning, organizing, leading and controlling
- Leading
- A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
- Controlling
- Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
- Technical skills
- The ability to apply specialized knowledge or expertise.
- Human skills
- The ablility to work with, understand, and motivate other people, both individually and in groups
- Conceptual Skills
- The mental ability to analyze and diagnose complex situations.
- Organizational Behavior (OB)
- A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.
- Systematic Study
- Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
- Intuition
- A gut feeling not necessarily supported by research.
- Psychology
- The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
- Sociology
- The study of people in relation to their fellow human beings.
- Social psychology
- An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
- Anthropology
- The study of societies to learn about human beings and their activities.
- Political Science
- The study of the behavior of individuals and groups within a political environment.
- Contingency variables
- Situational factors: variables that moderate the relationship between two or more other variables.
- Workforce Diversity
- The concept that organizations are becoming more heterogeneous in terms of gender, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
- Quality Management (QM)
- The constant attainment of customer staisfaction through the continuous improvement of all organizational processes.
- Process reengineering
- Reconsidering how work would be done and an organization structured if it were starting over.
- Empowering employees
- Putting employees in charge of what they do.
- Ethical dilemmas
- Situations in which individuals are required to define right and wrong conduct.
- Model
- An abstraction of reality. A simplified representation of some real-world phenomenon.
- Productivity
- A performance measure that includes effectiveness and efficiency.
- Effectiveness
- Achievement of goals.
- Efficiency
- The ration of effective output to the input required to achieve it.
- Absenteeism
- The failure to report to work.
- Turnover
- The valuntary and ivoluntary permanent withdrawal from an organization.
- Organizational citizenship behavior (OCB)
- Discretionary behavior that is not part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization.
- Job satisfaction
- A collection of feelings that an individual holds toward his or her job.
- Independent variable
- The presumed cause of some change in the dependent variable.