Human Relations Chapter 1
Terms
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- Human Relations
- Interactions amoung people
- Goal of Human Relations
- To create a win-win situation by satisfying employee needs while achieving organizational objectives
- Win-Win Situation
- Occurs when the organization and the employees get what they want
- Total Person Approach
- An organization employs the whole person, not just his or her job skills
- Behavior
- What people do and say
- Levels of Behavior
-
1- Individual
2- Group
3- Organizational - Group Behavior
- Consists of the things two or more people do and say as they interact
- Organization
- A group of people working to achieve one or more objectives
- Organizational Behavior
- The collective behavior of an organizations individuals and groups
- Performance
- The extent to which expectations or objectives have been met
- Systems Effect
- All the people in the organization are effected by at least one other person, and each person affects the whole group or organization
- Elton Mayo
-
"Father of Human Relations"
-Hawthorne Studies
-Hawthorne Effect - Hawthorne Effect
- Refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work
- Theory Z
- Integrates common business practices in the United States and Japan into one middle ground framework appropriate for use in the United States
- Intrapersonal Skills
-
Within the individual and indludes characteristics such as :
- Personality
- Attitudes
- Self-Concept
- Integrity - Interpersonal Skills
- The ability to work well with a diversity of people
- Leadership Skill
- The ability to influence others and work well in teams