M&S Mid Term
Terms
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- Most managers have and take the time to reflect upon a systematic plan of daily work
- False
- Classical managememnt theory originated in England during the 19th Century
- False....17th century
- Prior to the behavioral school, the employee was not the primary focus of management's concern
- True
- The "discovery" that all employees are not primarily motivated by tangibles such as money was made during the behavioral school era
- True
- The ability to be flexible and adaptive are managerial attributes within the contingency school
- True
- Henri Fayol contends that all workers should report to one and only one boss, i.e., unity of command
- True
- Relationships with suppliers are formed for the long term and are quality-oriented
- True
- "Profit", "superior performance", and "quality is number one" are objective and effective mission statements
- False
- Boundary spanners look for developments that do not influence plans, forecasts, decisions and organizations
- False
- Single-use plans are assigned and accomplished over a fixed period of time
- True
- The various levels of management in an organization are known as a ________ or pyramid structure
- hierarchy
- Which of the following is true regarding the classical schools of management theory
- The administrative school dealth with bureaucracies
- A thorough understanding of how a total system works requires an understanding of how:
- componets parts are interrelated
- Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____) or out of control (____).
- predictable; unpredictable
- The surrounding region or community's permanent framework might include dams, power stations, roads, railways, harbors and airports is known as
- infrastructure
- When managers plan, the desired "results" are____
- goals
- A plan does not specify _____
- why
- Specific results are expected from _____ in the form of operational objectives
-
individuals
work groups
first-level managers
all the above - Management by objectives (MBO) is a unique planning method because subordinates have the opportunity to
- communicate and reciprocate with managers to set their own goals
- The type of objectives that focus on the changes desired in such areas as productivity, product innovation, and responsibilities to stakeholders is a
- strategic goal
- The synergy of a marketing strategy specifies the position or size the firm wante to de-emphasize, given its environment
- false
- Focus strategy is one type of competitive strategy
- true
- A cost-leadership strategy is one focused on keeping costs as low as possible through efficient operations and loose controls
- false
- The high and low risks is often correlated with the high and low of certainty, respectively
- false
- Logically, if strategy changes, then structure must change accordingly
- true
- The late Sam Walton's slogan, "The customer is the boss", keeps the culture of Wal-Mart focused on providing high-quality customer service
- true
- Honoring, respecting, and encouraging suggestions by management shapes the corporate culture
- true
- Change originates only from internal sources of organizational environments
- false
- Most changes introduced by top-level management effect only a select protion of the organization
- false
- Complementary forces make up the structure of force fields analysis
- false
- The three levels of stratiges are corporate, business and ____
- functional
- Decisions are choices made by selecting from available ______
- alternatives
- Which of the following is not a portion of the organization process
- selecting personnel
- As an analogy, organizational design is similar to assembling a jigsaw puzzle ______
- without a picture or sample to work from
- The elements that a designer has to work with to fit together to form an overall structural approach include the following except
- informal authority
- A management technique for instituting change by thoroughly analyzing problems and implementing long-term solutions is known as
- organizational development
- The staffing function "ultimately" strives to ____
- assist all employees in gaining job satisfaction
- The assignment of conducting the in-depth interview will normally be granted to the ____
- applicant's reporting senior
- Employment benefits or prequisites known as "perks" are normally associated with which level of the organization
- top management
- A few dynamic thinking, top-level managers delegate strategic planning to
- line managers