Forest Lake Political
Terms
undefined, object
copy deck
- How would you code a call if you get a message from the operator stating that the prospect's number has been changed?
- Wrong number (Prospecting)
- List 4 examples of a No
-
2 adamant No's
Deceased on residential
Minor on residential
Hang up after 1st paragraph
All requests used
Requests to be removed from phone list - List 4 examples of a special out
-
Deceased on business
Minor on on business
Vacation 4 weeks or more
Away at school
Duplicate call the same day
In hospital
Terminally ill
Can't speak English
Deaf
In institution
Media
Hospital
Museum
Library
Goverment - List four examples of a wrong number
-
Any operator recording
Fax
Modem
Cell phone
Pager
No longer lives there - You're trying to reach Betty Smith. Her husband tells you that she passed away last month. How do you code the call?
- DS and No (Because it's residential)
- After hearing the tape, halfway through the first request, the donor hangs up on you. How do you code the call?
- No (All back-ends have to be a complete)
- Define Response Rate:
- Percentage of completed calls that generate a pledge
- Define Talk Time:
- From Hi to Bye
- Define Type Time:
- Time from when donor hangs up until you code the call.
- Define Performance:
- Dollars per completed call ($/CC)
- Define Productivity:
- Completed calls per hour (CC/HR)
- Define QSA:
- Quality Skills Assessment=45 minute evaluation of your skills
- Two reasons to follow script:
-
1. Approved by Client
2. Proven effective - Benefits of getting credit card gifts:
-
You: Get double credit
Client: Gets instant fulfillment - What does the Verifications department do?
- Calls back donors to make sure all information covered and gift is solid.