Health Care Policy...Test 2
Terms
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- strategic planning
- Formulating, Implementing, and evaluating strategy
- strategic intent
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Where you want the organization to go
-values, vision, and mission should provide guidance. - strategic thinking
- complex, mental processing that selects and synthesizes large amounts of data relevant to the organization
- who implements strategy?
- top level managers, although mid level managers and low ones are closer to the actual process and can provide valuable imput
- 12 step strategic management model
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1. prioritize values
2. formulate mission and vision
3. Strategic Intent
4. Strategic assessment
5. Strategic Options
6. Strategies
7. Strategic Implementation
8. Performance Assessment
9. Gap Analysis (difference b/t where you are and where youw ant to be)
10. New Strategic Action Plan
11. New Strategic Implementation
12. New Performance Assessment - Strategic Implementation
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Making sure agreed upon actions are coordinated and carried out
-requires guidance from goals, objectives, policies and procedures - Strategies
- Plans for dealting with competitors before you encounter them
- environmental scanning
- investigating varieables that are thought to have an influence on your goal achievement
- two aspects of enviornmental scanning
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Internal environment
external environment-general and sector - SPECTACLES
- social, political, economic, cultural, technological, aesthetic, consumer, legal, environmental, and sector
- Kinds of strategies
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Directional- flow from fundamental documents
Adaptative- Where the company's vision quest will take them
Positioning- How the company will seperate it's offerings from its competitors
Operating- how the company implements the strategies - Goals
- statements of desired ends. Should state specific actions, discern how success is determined, and have timelines
- name the characteristics goals should have
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S- Specific
M- Measurable
A- Accepted
R- Realistic
T- Timely - Objectives
- Short term goals that help a long term goal be met
- Policys
- set up decision making authority and behavior standards
- Procedures
- Establish how policies are activated (How, when, where)
- competitive advantage
- assets of a company that are difficult to imitate or substitute for by a competitor and have value with a consumer
- quality
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in terms of service, quality means that the services provide an output with characteristics it is supposed to have
In terms of processes, it means that they do what they are supposed to and produce quality outputs - CQI
- Meant to lower costs and maintain quality by eliminating variance. It is dependent on data imput, and dependent on the quality of data. Elimination of variance increases quality of the output. It identifies problems and solves them at their root cause.
- variance
- Something different than what was expected.
- 2 types of variance
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Common Cause Variance- Variance within two st. dev's of the mean, this type of variance is normal and is the result of a combonation of small variances during the process. To eliminate this type, the process needs to be redone
special Cause variance- This type of variance is not normal and is the result of something out of the ordinary affecting the work process. More than two st. dev's away. To change this, the external cause must be addressed. - CQI tools
- help identify the root cause of a problem so an appropriate and effective resolution can be planned.
- Control Chart
- Attempt to determine whether a system is in control (within two st. dev's)
- work flow or process chart
- Outline the steps taken in a process. Useful in determining where errors are likely and in charting progress.
- Cause and effect Diagram
- Lists the different things that have an affect on a process or problem. (called a fishbone diagram)
- Pareto Chart
- identifies which things have the biggest affect on a problem
- Scatter DIagram
- Show how one variable affects another
- Spider Diagram
- A graphical representation of many variables
- Decision Matrix
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A box chart of two or more decisions and two or more outcomes.
----worth of it dependent on worth of imput information - Time Plots
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follows events over time
-can be used to determine relationships and to show where lags exist. - Benchmarking
- Similar to CQI in that it uses information and data to improve the quality of an org's output, but this one is more externally focused. Attempts to emulate the processes of the exemplars in fields
- steps of benchmarking
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1. Planning
2. Collection and Analyis phase
3. Information sharing phase
4. Action Phase
-you have to identify, understand, and adapt to outstanding practices in the external environment. - benefits of effective staff recruitment and development
- Have the right amount of knowledgable staff to get the work done, if you know about your staff and their backrounds, capabilities, you can make more informed managerial decisions, and perforomance expectations will most likely be met with higher job satisfaction
- 3 categories of employees
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Managers
Professional
Support - What three things should be included in a job description
- Minimum qualifications, description of responsibilities, and the relation to others in the organization
- work design
- everything an organization does to structure and regulate its employees
- 3 Paramaters of work design
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1. Job Specicivity
2. Behavior Formalization
3. Professional Training - Job Specicivity
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horizontal specialization- how specific skills are, the scope of the job
More HzS the less scope, more specialized.
vertical specialization- how much autonomy an individual has
More VS, less autonomy - behavior formalization
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standardizing the work to maintain quality and increase efficiency
-can do this by work flow, position, or rules.
training manuals, policies, supervision - Profesional Training
- The process by which skills are learned
- job descriptions
- detail decisions made during work design.
- employees can't be successful unless.....
- they have the specific skills necessary to do so.....training should never stop and should begin promptly when hired.
- job competencies
- required knowledge and skills
- Steps for recruitment and hiring
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1. Define work to be done
2. Define minimum requirements
3. Define job's relation to others in the organization
4. Put all three into a job description and work with H.R. to get position approved.
5. Interview
6. Get employee off to a good start by training them well - employee turnover
- when an employee leaves an organization.....can be terrible on productivity.
- top 5 reasons people leave
- corporate culture, don't feel appreciated, not given resources needed, not given room to advance, not compensated.
- keep employers by:
- eliminating org. bariers for sucess, compensate well, reward and recognize generously, give opportunities to advance, have positive staff/management interactions.
- A High Performance Org.
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1. Develop and maintain a competitive advantage
2. Sets and maintains industry performance standards.
3. has an out of the ordinary financial performance record for a long time
4. Has stakeholders that continually value its services.
-adaptable, flexible, distributed decision making. - Employees of high performance companies should be
- flexible, adaptable, do mroe than expected and do it well, realize the dynamic and temporary nature of their jobs, actively support co-workers, self assess
- Maslow and Herzberg
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psychological- salary
safety- benefits
love- inter personal relationships, supervision
ego- power, recognition
Self actualization- opportunity for advancement - cost containment
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Keeping cost down
- in health care, on emethod of doing this is increasing productivity - old thinking on productivity vs. new thinking
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Old- productivity depends on standardization of work and on supervision
New- producticity depends on empowering employees to make the right decisions - Organization
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A system of two or more individuals, engaged in cooperative action, trying to reach some purpose
--people are the key elements, hape vision, values, success - productivity
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the employees contribution to the organizational goals sought by management
relates to cost of resources used vs. value of output produced - If productivity goes down?
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total cost goes up
---very labor resource intensive - work co-ordination
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organization of human activity
---must balance division of labor b/t employees and the working together towards a common goal - Three Methods of Work Coordination
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1. Standardization- a reduction in the varation in the performance of employees
---processes, output, and skills---reduces need for supervision.
2. Supervision- Having the work of one or more individuals looked after by
another
3. Mutual Accomodation- ongoing interaction b/t indiciduals, results in continuous adaptation to reach a goal - Three Managment theory models
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1. Traditional Model- employees were closely monitored, labor was standardized, employees not given any imput or decision making power, leadership was authoritative and dictated.
2. Human Relations Model- Much more centered on the needs of the employees, based on the Hawthorne relationship-more attention, more productivity, still not alot of decision making power
3. Human Resource model- not only focuses on the needs of employees but encourages them to provide imput and decision making.....recognizes workers want to develop and use their skills - Herzberg
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Dissatisfiers- salary, benefits, interpersonal relationships, job security, supervision
Satisfiers, salary, recognition, respect, powere, status, acheivement - continuum of management styles
- the span of management roles from dictator to delegator.
- contingency model
- recognizes that one style is not always used......affected by employees, situation,and manager
- life cycle theory
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The idea that the management style is impacted most by employee maturity
High support, high direction- coaching
Low Support, Low direction- delegation
High Support, Low direction-supportive
Low Support, High Direction- directing - Steps to Motivate
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-Know the work
-outline performance expectations
-make employees understand benefits of meeting performance expectations
-focus on behaviors
-you get what you expect and what you reinforce
- if you want employees to pay attention to you, do it back to them
- let personal pride and a sense of purpose work for you - performance appraisal
- comparing an employees performance to the managerial expectations for their job
- An Appraisal System should have:
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-expectations known to both the employee and the employer
-an accurate and equitable measure of appraisal
- the information necessary to manage and improve performance - job description
- duties, capabilities, relationship to others
- performance standards
- expands jb description by explaining how an org. wants duties performed and how performance will be evaluated
- performance goals
- measure outcomes and are often specific to an employee
- if performance standards are set by employees:
- they will be more likely to improve performance
- 360 degree feedback
- feedback that is a culmination of imput from management, peers, subordinates, and self reflection
- problems with 360 degree feedback
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role- peers might have a hard time with appraisal role
Group performance- despite the use of groups, it is focused on individuals
Measurement- 360 feedback is standardized, and yet many feel individual feedback is most important
Rewards- persona may be too focused on the reward portion and miss the feedback - 2 types of rewards tied to appraisals
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performance bonus- one time bonus due to meeting performance standards
merit pay- anual increase in salary tied to performance appraisal - performance discrepency
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any difference between what is expected and what actually happens
-if negative performance discrepency, corrective action or replacement can occur - Main causes for unacceptable performance by an employee
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1. Lack of skill
2. Lack of effort
4. Lack of support - Coaching
- - interactive process used to assess and improve performance
- steps of coaching
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Identify discrepency
Inform why discrepency is important
Get empl. to agree discrepency exists
Discuss and set improvement strategies
Implement improvement strategy deadlines
Set consequences for not improving
manager must look for improvement - mentoring
- professional and personal development of a protege under the guidance of a more experienced and knowledgable person in a profession
- career
- cumulative series of work and non work experiences that continually modify one's knowledge, skill, and perspective
- career development
- the organizational and personal management of a cumulative series of work experiences that add to one's knowledge, motivation, perspectives, and job performance
- direct reports
- those who one supervises
- why is there a constant need for development and modification of knowledge, skills, and perspectives?
- B/C business is dynamic, and b/c old knowledge eventually matures and declines....thus new knowledge must be implemented and grow
- ORganizational Career development should focus on
- Self Awareness, skills, motivation, knowledge
- Training Programs
- focus on accreditation and government requirements......such things as as sexual aharasment, diversity, computer programs
- Onsite Development
- less cost, more attendance, more regulation of content.....however, some might not take person teaching seriously or the person might be uncomfortable taking on a leadership role
- Off Site Development
- more costly, can decrease performance due to productivity declines, but it generally garners excitement and is a good networking opprtunity.
- residency vs. fellowship
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residencies are post grad, designed to incr. PT preperation is a defined are of clinical practice
fellowship- fully funed, hardest to get into, funded learning experience in a focused area of PT - why personally manage your development?
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1. ready yourself for advancement
2. Make yourself employable in a larger market
3. Autonomy- wider scope than corporate development
4. fulfill membership requirements - futuring
- making informed guesses about probable and improbable future trends
- steps to self career development
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1. Do your homework-know customers, potential customers, self
2 Prioritize Values
3. Prepare your approach
4. make plans for your improvement, enhancement, and self assessment
5. Regualrily asses your growth progress and needs
5. Assess steps of this process
6 Make changes in process as needed