Chapter 1
Terms
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- glass ceiling facing women and minorities
- a level within the managerial hierarchy beyond which very few women and minorities advance
- user-friendly computers
- require very little technical knowledge to use
- human relations skills
- involve understanding people and being able to work well with them
- diversity
- including people of difference genders, races, religions, nationalities, ethnic groups, age groups, and physical abilities
- management
- management is a form of work that involves coordinating an organization's resources- land, labor, and capital-to accomplish organizational objectives.
- controlling
- measuring performance against objectives, determining causes of deviations, and taking corrective action where necessary
- staffing
- determining human resource needs and recruiting, selecting, training, and developing human resources
- leading
- directing and channeling human behavior toward the accomplishment of objectives
- supervisors
- manage operative employees
- entrepreneur
- conceives the idea of what product or service to produce, starts the organization, and builds it to a point where additional people are needed
- planning
- deciding what objectives to pursue during a future period and what to do to achieve those objectives
- conceptual skills
- involve understanding the relationship of the parts of a business to one another and to the business as a whole. decision making, planning, and organizing are separate managerial activities that require conceptual skills.
- increasing role of women and minorities in management
- the number of women in the civilian labor force has grown much faster than the growth rate of the total number of people employed. women and minorities have also had a higher percentage growth rate than the overall growth rate of employment in managerial and professional jobs
- how principles of management are deployed
- deployed through a controlled experiment process. however, management principle are developed through observation and deduction.
- roles of a manager
- interpersonal, informational, and decisional. Formal authority and status together generate interpersonal roles. the interpersonal roles, in turn, determine the informational roles of the manager. finally, access to information, authority, and status place the manager at a central point in the organizational decision-making process.
- entrepreneurship in medium-sized to large businesses
- develop a system that supports and encourages people to champion their new ideas or products; must tolerate failures, and they must have effective communication systems.
- small business
- a company is is independently owned and operated and is not dominant in its field
- organizing
- grouping activities, assigning activities, and providing the authority necessary to carry out the activities
- top management
- establishes the goals of the organizations and the actions necessary to achieve them.
- middle management
- develops departmental goals and actions necessary to achieve organizational objectives
- technical skills
- involve being able to perform the mechanics of a particular job