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Chapter 1

Terms

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glass ceiling facing women and minorities
a level within the managerial hierarchy beyond which very few women and minorities advance
user-friendly computers
require very little technical knowledge to use
human relations skills
involve understanding people and being able to work well with them
diversity
including people of difference genders, races, religions, nationalities, ethnic groups, age groups, and physical abilities
management
management is a form of work that involves coordinating an organization's resources- land, labor, and capital-to accomplish organizational objectives.
controlling
measuring performance against objectives, determining causes of deviations, and taking corrective action where necessary
staffing
determining human resource needs and recruiting, selecting, training, and developing human resources
leading
directing and channeling human behavior toward the accomplishment of objectives
supervisors
manage operative employees
entrepreneur
conceives the idea of what product or service to produce, starts the organization, and builds it to a point where additional people are needed
planning
deciding what objectives to pursue during a future period and what to do to achieve those objectives
conceptual skills
involve understanding the relationship of the parts of a business to one another and to the business as a whole. decision making, planning, and organizing are separate managerial activities that require conceptual skills.
increasing role of women and minorities in management
the number of women in the civilian labor force has grown much faster than the growth rate of the total number of people employed. women and minorities have also had a higher percentage growth rate than the overall growth rate of employment in managerial and professional jobs
how principles of management are deployed
deployed through a controlled experiment process. however, management principle are developed through observation and deduction.
roles of a manager
interpersonal, informational, and decisional. Formal authority and status together generate interpersonal roles. the interpersonal roles, in turn, determine the informational roles of the manager. finally, access to information, authority, and status place the manager at a central point in the organizational decision-making process.
entrepreneurship in medium-sized to large businesses
develop a system that supports and encourages people to champion their new ideas or products; must tolerate failures, and they must have effective communication systems.
small business
a company is is independently owned and operated and is not dominant in its field
organizing
grouping activities, assigning activities, and providing the authority necessary to carry out the activities
top management
establishes the goals of the organizations and the actions necessary to achieve them.
middle management
develops departmental goals and actions necessary to achieve organizational objectives
technical skills
involve being able to perform the mechanics of a particular job

Deck Info

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