Health Knowledge Bowl - Communications - Set Three
Terms
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- What is a universal language that does not depend on words to understand the message?
- music
- What influences the way people view themselves and other people, and affects the way they interact with others?
- cultural and ethnic background
- If you are open to someone whose beliefs are not the same as yours, you are considered to be what?
- non-judgmental
- What chart document offers a visual view of a patient's vital signs over a number of days?
- graphic sheet
- What component of a computer processes the input and performs the operations of the computer by following instructions in the software?
- central processing unit
- How is confidentiality of patient information on a computer strictly enforced?
- by the use of passwords
- What method does the hospital computer system use to control inventories and patient charges for hospital supplies?
- bar coding
- What age group does not always communicate with words, and therefore necessitates that you pay attention and respond to their body language?
- children
- Preconceived ideas and negative opinions that might affect a person's relationship with others is known as:
- prejudices
- The one element that influences your relationship with others, how you act toward others, how they act toward you, and affects your communication is called:
- attitude
- During a business phone conversation, to insure that the caller has completed the information, who should end the call?
- allow the caller to hang up first
- What do most health care facilities have in place to allow employees to rectify real or perceived problems?
- a grievance procedure
- What term refers to the total of all the ideas, beliefs, values, attitudes, and objects that a group of people possess and their customs?
- culture
- What term is used to illustrate the existence of distinct differences in customs and beliefs between groups in a society?
- cultural diversity
- An attitude by some that their cultural ways of doing things are superior to other groups is called:
- ethnocentrism
- What action is being practiced when rights and privileges are withheld from those of another cultural group?
- discrimination
- Having a fixed notion that everyone in a particular group is exactly the same is known as what?
- stereotyping
- What term implies trite or pat answers which tend to minimize the significance of the patient's feelings?
- reassuring clichés
- Senses affect communication. What does the term "sensory" apply to?
- (any order)sight, hearing, touch, taste, and smell.
- Name three actions to be taken by the health care provider to allow for better communication with the hearing-impaired.
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(any order)
speak slowly and clearly; face the patient; reduce background noise - If you phrase a question so that the patient will answer "yes" or "no" it tends to do what to communication?
- end communication
- The movement of a body part to give emphasis to what is being said is called what?
- a gesture
- What type of communication uses hand and mouth/lip gestures to exchange words and meanings to people who cannot hear?
- sign language
- If a patient cannot understand the spoken language, they have a right to what?
- an interpreter
- What medium helps persons who are blind communicate through the use of touch?
- Braille
- To maintain patient privacy when faxing a medical record the health care worker should do what?
- (any order)have the patient sign a release of information form and complete a cover letter
- When a team suggests options for a solution to a problem without regard to practicality, they are practicing what?
- brainstorming
- If you have a problem with a co-worker what are the first two steps you should take?
- Go to that person and discuss matter. If not satisfied go to your immediate supervisor. (answer must be exact)
- In the TQM process, a communication tool for teams initiated by the Quality Council identifies guidelines, structure and available resources is called:
- team charter
- In the TQM process, who provides team members the required time to perform team responsibilities, information and resources?
- management team