MGMT 350 Chapter 14
Terms
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- Impression Management
- the process by which individuals attempt to control the impression others form of them
- Illegitimate Political Behavior
- extreme political behavior that violates the implied rules of the game - individuals who "play hardball" - sabotage, whistle-blowing, symbolic protests such as wearing unorthodox dress or protest buttons, and groups of employees simultaneously calling in sick
- Referent Power
- influence based on possession by an individual of desirable resources of personal traits
- Expert Power
- influence based on special skills or knowledge
- Formal Power
- Formal power is based on an individual's position in an organization. It can come from the ability to coerce or reward, or from formal authority
- Coalition
- an informal group bound together by the active pursuit of a single issue
- Legitimate Power
- the power a person receives as a result of his or her position in the formal hierarchy of an organization
- Reward Power
- compliance achieved based on the ability to distribute rewards that others view as valuable
- Dependency
- B's relationship to A when A possesses something that B requires - the greater B's dependence on A, the greater is A's power in the relationship - is based on alternatives that B perceives and the importance that B places on the alternative(s) that A controls
- Legitimate Political Behavior
- normal everyday politics - complaining to your supervisor, bypassing the chain of command, forming coalitions, obstruction organizational policies or decisions through inaction or excessive adherence to rules, and developing contacts outside the organization through one's professional activities
- Coercive Power
- a power base dependent on fear
- Political Behavior
- activities that are not required as part of one's formal role in the organization, but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization
- Sexual Harassment
- any unwanted activity of a sexual nature that affects an individual's employment and creates a hostile work environment
- Power
- refers to a capacity that A has to influence the behavior of B so that B acts in accordance with A's wishes - this definition implies a potential that need not be actualized to be effective and a dependency relationship
- Defensive Behaviors
- reactive and protective behaviors to avoid action, blame, or change - are often associated with negative feelings toward the job and work environment