Interpersonal Relationships and Communication Skills
Terms
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Maslow's hierarchey of human needs
from top to botton -
self-actualization
ego
social
security
physiological - Name 5 causes of stess in the OR
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General surgical enviorment
-Team member personalities
-Emergancy Situations
-Unfamiler procedures
-Malfunctioning equipment
-incorrect or insufficient supplies and tools
-Breach in aseptic technique
-Situations involving moral, ethical, and legal dilemmas or challanges. - Name 5 impacts of stress on the body
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-High blood pressure
-Headache
-Loss of appetite
-Increased appetite3
-Weakened immune system
-Heart faliure - Name 5 ways of coping with stress
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-Exercising
-Imagery
-Deep breathing
-Muscle relaxation
-Getting enough sleep
-Humor
-Positive refelction
-Eating healthly, regular meals
-Caring for your physical and emotional needs
-Professionally, yet assertively dealing with sourses of conflict - Name the goals of communication
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-To give information to others
-To obtain information from others
-To express feelings
-To solve problems through communication
-To persuade others to change attitude or behavior - Verbal
- Communication using words
- Oral
- Words are spoken aloud; depens on the abilities to speak and hear
- Written
- Words are written; depends on the abilities to write, read, and see
- Nonverbal
- Communication sent in ways other then by words; depends on the five basic senses
- Name 5 purposes of communication among hospital team members
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-To maintain accurate records
-To promote teamwork within the surgical team
-To identify patient needs - Name 5 essential components of effective communication
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-Sender
-Message
-Receiver
-Feedback - Name 5 effective speaking skills
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-Defer judgement
-Listen for the whole message
-pay attention
-listen completely
-Paraphrase what was heard - Assess
- Determine purpose of audience
- Plan
- Determine what to say
- Present
- Be sincere. Be aware of the voice tone, fluency, articulation, and nonverbal communications
- Identifiy 3 means of communication that enable the other hospital departments to relate to the surgical suite
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-Records
-Computers
-Verbal