MIS 404 - Exam 1

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South-north knowledge flows: drawing on the knowledge of users to feed the higher level needs of an organization
Explicit knowledge: any kind of knowledge that can be documented, archived and codified (ex. Patents, trademarks, business plans)
Knowledge Management: the capture, sharing, and distribution of unstructured textual and graphic information, derived from human beings
South-south knowledge flows: sharing information and knowledge from user to user
Financial perspective: measures that indicate whether the company's strategy, implementation, and execution are contributing to bottom-line improvement, profitability, growth and shareholder value
Content structure: in large systems, classification and cataloguing become important so that items can be easily found and quickly retrieved
Knowledge register: component of a knowledge plan that contains the sources from which the team will obtain knowledge
BI competency: the state of understanding how your BI infrastructure fits into the organization across multiple dimensions
Portal: front-end technology for access and display of BI and KM content
Connecting dimension: linking people who need to know information with those who know that information (ex. Help desks and advisory services)
Stakeholder Relationships Management (SRM): linking your enterprise management process directly with your most important stakeholders
Focused KM: strategies where an organization defines in advance the knowledge of greatest value, and focuses on this knowledge, proactively setting up learning systems to require it (proactive, active, problem avoidance)
Social network analysis (SNA): the process of mapping a group's contacts to identify who knows whom and who works with whom
Core competence: areas of established knowledge that the company knows a lot about, usually the company's existing business
Strategic competence: areas of knowledge that the company thinks will be very important in the future but currently know little about
Corporate Performance Monitor (CPM): providing balanced scorecards and management key performance indicators with interpretation models
Knowledge management: The systematic process of creating, maintaining and nurturing an organization to make the best use of knowledge to create business value and generate competitive advantage
Predictive analytics: dashboard capability that mines the available data, looking for anomalies and trends that fall outside of historical and/or tolerance ranges and alert the executive to the problem before it gets too big
Community space: dashboard element providing an environment where a group can come together around a specific business process and communicate
Collecting dimension: relates to the capturing and spreading of know-how through information and communication technologies aimed at codifying and retrieving content which is ideally continuously updated
Strategic Enterprise Management: integrated, strategic management processes as unifying functions for all operational enterprise units, BPS, CPM, BIC, BCS, SRM
Personalization: dashboard element allowing users to tailor the layout and content to his specific needs
Repository: dashboard element aligning specific resource materials to the specific business processes being enabled
Hardware-software capability: it is important to ensure that choices are made that are compatible with the bandwidth and computing capacity available to users
Alerts: dashboard element allowing users to track key information elements as they pass through specific, user defined thresholds
Semi-focused KM: strategies where key knowledge areas are identified, and networks are set up to manage each one (passive)
Analysis latency: the time from which the data is made available to the time when analysis is complete
High-grading: ranking the importance and/or criticality of knowledge or an area of knowledge
North-north knowledge flows: increased information sharing among executives in a business
Indigenous knowledge: local know-how
Joint problem-solving: experts and novices working together to solve a problem by working hand in hand to gain experience and shed light on how things are done
Strategic BI: traditional type of BI used to achieve long-term organizational goals, used by executive and analysts
Internal business perspective: what a company must do internally to meet its customers' expectations, cycle time, quality, employee skills, and productivity
Business Intelligence: IT term for reporting analytics and software, derived from data
Shadowing: when less experienced staff observe more experienced staff in their activities to learn how their more experienced colleagues approach their work
Data latency: the time duration to make data ready for analysis (the time to ETL the data)
Discovery: dashboard technology allowing executives to directly access the causes of variances within a metric, as opposed to drilling down to search for what is causing the variance
Neural systems: Performance support tools for workers who need information immediately (ex case based reasoning, help desks)
Knowledge strategy workshop: session held with higher level employees where the crucial areas of knowledge are identified for an organization
Innovation and learning perspective: how well a company can make continual improvements to their existing products and processes and have the ability to introduce entirely new products with expanded capabilities
Enterprise Approach: integration of the use of analytics throughout the enterprise
Exception Management: dashboard element that provides users the capability to create collaborative work environments to resolve special conditions
Communities of practice: groups enabling significant knowledge sharing to take place, bound by common interests or experience and face a common set of problems
Charting and reporting: dashboard element providing the ability to create, flexible, presentation level charts with automatic data refresh
Business Information Collection (BIC): automatic sourcing of external and internal business information
Right-time data delivery: a continuous mix of instantaneous, rapid intermittent, and longer batch-type process - each yielding a different delivery time from
Content quality requirements: standards for admitting new content into the system need to be established and met to ensure operational relevance and high value
External knowledge sharing: services that provide clients with direct access online to knowledge provided by the firm
North-south knowledge flows: orienting the capabilities of knowledge sharing solutions from mgt to the needs of the users
Dashboard: set of reusable business intelligence tools that wrap around critical systems of record and data stores
Tactical BI: BI used in conducting short term analysis to achieve strategic goals, used by executives, analysts, and middle managers
Multiattribute utility theory: a tool for understanding and predicting consumer behaviors and decisions
Non-core competence: areas of established knowledge that the company knows very little about and have not chosen to apply this knowledge themselves (outsourced work)
Unfocused KM: strategies where an organization puts in place processes and technologies for general knowledge sharing, without high-grading the knowledge (passive and reactive, after the fact)
Performance dashboards: layered dashboards that help organizations communicate strategy, monitor and adjust the execution of strategy, and deliver insights and information to all
Scalability: solutions must be able to grow with the increased use and increased size of the organization
Customer perspective: how the customers see an organization, usually consisting of time, quality, performance and service, and cost
Enterprise Information Integration (EII): technologies used to tie the operational systems and BI insights together and display them side by side virtually
Responsiveness to user needs: continuous efforts must be made to ensure that the information technology in use meets the varied and changing needs of user
Recursive partitioning: a form of decision tree analysis applied to very complex data sets
KM planning workshop: team session to identify crucial areas of knowledge needed to that are needed to deliver a project
Operational BI: newer type of BI used to manage daily operations and integrate BI with operational systems, used by middle managers, operational users and systems
Integration with existing systems: its key to blend knowledge sharing systems with preexisting ones to provide a seamless transition
Analytics competitors: organizations that have analytics based at the core of their business strategy, championed by top leadership and pushed down to decision makers at every level
Internal knowledge sharing: programs that typically aim at making the existing business work better, faster, or cheaper by better preparing their employees to do their jobs
Tacit knowledge: the know-how contained in people's heads
Business Planning and Simulation (BPS): linking strategic planning and simulation with enterprise planning
Decision latency: the time it takes a human to comprehend the analytic result and determine an appropriate action
Competitive competence: areas of new evolving knowledge that a company knows a lot about, gives the company a competitive advantage
Wisdom: a state of the human mind characterized by profound understanding and deep insight. It is often, but not necessarily, accompanied by extensive formal knowledge.
Intellectual capital: a company's intangible resources that can be accessed as the difference between its market value and its book value
KM plan: document that identifies critical ass knowledge needed for a project, who has this knowledge/experience, and who is responsible for collecting it
Business Consolidation (BCS): speeding up legal and management consolidation
Balanced scorecard: a set of measures that gives top managers a fast but comprehensive view of the business
Scorecard View: dashboard element providing targets, trending, and performance ratings

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