IS chapter 9
Terms
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- data editing
- the process of checking data for validity and completeness.
- customer relationship management (CRM) system
- a system that helps a compnay manage all aspects of customer encounters, including marketing and advertising, sales, customer scervice after the sale, and programs to retain loyal customers.
- detailed scheduling
- usedd the production plan defined by the demandmanagement process to develop a detailed production schedule specifying production scheduling details, such as which item to produce first and when production should be sweitched from one item to another.
- accounting systems
- systmes that include budget, accounts receivable, payroll, asset management, and general ledger.
- best practices
- the most effiecient and effective ways to complete a business process.
- transaction processing systems
- capture and process the detailed data necessary to upade records about the fundamental business operations of the organization
- online transaction processing (OLTP)
- a form of data processing where each transaction is processed immediately, without the delay of accumulating transactions into a batch
- transaction processing cycle
- the process of data colleciton, data editing, data corretion, data manipulation, data storage, and document production.
- the financial services modernization act (Gramm-Leach -Bliley)
- requires systems security for financial service providers, including specific standards to protect customer privacy
- batch processing system
- a form of data processing where business transactions are accumulated over a period of time and prepared for processing as a single unit or batch
- materials requirement planning
- determines the amount and timing for placing raw material orders with supppliers.
- data manipulation
- the process of performing calculations and other data transformaations related to business transactions.
- sales ordering
- set of activites that must be performed to capture a customer sales order.
- data storage
- the process of updating one or more databases with new transactions
- enterprise resource planning (ERP)
- a set of integrated programs that manage a compnay's vital business operations for an entire multisite, global organization
- document production
- the process of generating output records and reports.
- health insurance portability and accountability act (HIPAA)
- defines regulations covering healthcare providers to ensure that their patient data is adequately protected.
- production
- uses the detailed schedule to plan the details of running and staffing the production operation
- Sarbanes-Oxley Act
- enatced as a result of several major accounting scandals, requires public companies to implement procedures to ensure their audit committees can document financial data, validate earnings reports, and verify the accuracy of information.
- soft copy
- displays on comuter screens
- radio frequency identification (RFID)
- a technology that employs a microchip with an antenna that broadcasts its unique identifier and location to receivers.
- data collection
- capturing and gathering all data necessary to compplete the processing of transactions
- data correction
- the rocess of reentering data that was not typed or scanned prperly.
- demand management
- refienes the produciton plan by determining the amount of weekly or daily prodcution needed to meet the deamnd for individual products
- order processing systems
- order entry, sales configuration, shipment planning, shipment execution, inventory control, and accounts receivable.
- enterprise system
- a system central to the organization that ensures information can be shared acrosss all business functions and all levels of management to support the running and managing of a business.
- purchasing systems
- inventory control, purchase order processing, receiving, and accounts payable.
- purchasing
- uses the information from materials requirement planning to place purchase orders for raw materials and transmit them to qualified suppliers.
- transaction processing system audit
- a check of a firms's TPS systems to prevent accounting irregularities and/or loss of data privacy.
- disaster recovery plan (DRP)
- a formal plan describing the actions that must be taken to restore computer operations and services in the event of a disaster
- sales forecasting
- develop an estimate of futre customer demand
- integrated informaation system
- the flow of information from one system to another is automatic and requies no manual intervention or reentering of data
- sales and operations plan
- takes demand and current inventory levels into account and determines the specific product items that need to be produced and when to meet the forecast future demand.
- source data automation
- data should be captured at its source and recorded accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer.