Bus 121 7 & 8
Terms
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- organization chart
- the process of grouping jobs together so that simliar or associated tasks and activities can be coordinated.
- top management
- the highest level of managers, includes CEO, presidents, & vice presidents, who develop strategic plans & address long-range issues.
- empowerment
- the process of giving employees increased autonomy & discretion to make decisions, as well as control over the resources need to implement those decisions.
- formal organization
- the order and design of relationships within a firm; consists of two or more people working together with a common objective and clarity of purpose.
- technical skills
- a manager's specialized areas of knowledge & expertise, as well as the ability to apply that knowledge.
- leadership
- the process of guiding and motiviating others toward the achievement of organizational goals.
- autocratic leaders
- directive leaders who prefer to make decisions & solve problems on their own with little input from subordinates.
- customer departmentalization
- departmentalization that is based on the primary type of customer served by the organizational unit.
- democratic leaders
- leaders who solicit input from all members of the group & then allow the members to make the final decision to vote.
- organizing
- the process of coordinating and allocating a firm's resources in order to carry out its plan.
- middle management
- managers who design & carry out tactical plans in specific areas of the company.
- controlling
- the process of assessing the organization's progress toward accomplishing its goals; includes monitoring the implementation of a plan and correcting deviations from the plan.
- decentralization
- the process of pushing decision-making authority down the organizational hierarchy.
- mission statement
- a formal document that states an organization's purpose & reason for existing & describes its basic philosophy.
- span of control
- the number of employees a manager directly supervises; also called span of management.
- human relations skills
- a managers interpersonal skills that are used to accomplish goals through the use of human resources.
- laissez-faire (free-rein) leadership
- a leadership style in which the leader turns over all authority & control to subordinates.
- virtual corporation
- a network of independent companies linked by information technology to share skills, costs, and access to one another's markets; allows the companies to come together quickly to exploit rapidly changing opportunities.
- operational planning
- the process of creating specific standards, methods, policies, & procedures that are used in specific functional areas of the organization, helps guide and control the implementation of tactical plans.
- tactical plans
- the process of beginning to implement a strategic plan by addressing issues of coordination & allovating resources to different parts of the organization, has a short time frame (<1 year) & more specific objectives than strategic planning.
- informal organization
- the network of connections and channels of communication based on the informal relationships of individuals inside an organization.
- supervisory (first-line) management
- managers who design & carry out operation plans for the ongoing daily activities of the firm.
- specialization
- the degree to which tasks are subdivided into smaller jobs.
- chain of command
- the line of authority that extends from one level of an organization's hierarchy to the next, from top to bottom, and makes clear who reports to whom.
- product departmentalization
- departmentalization that is based on the goods or services produced or sold by the organizational unit.
- centeralization
- the degree to which formal authority is concentrated in one area or level of an organization. Top management makes most of the decisions.
- geographic departmentalization
- departmentalization that is based on the geographic segmentation of the organizational unit.
- planning
- the process of deciding what needs to be done to achieve organizational objects; identifying when and how it will be done; and determining by whom it should be done.
- functional departmentalization
- departmentalization that is based on the primary functions performed within an organizational unit.
- global management skills
- a manager's ability to operate in diverse cultural environments.