IP 404
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- what are the common causes for intercultural conflict?
- different values, assumptions, expectations, verbal and nonverbal habits
- what % of entering workforce will be new immigrants, females, and minority group members?
- 85%
- how many new jobs are generated as a direct result of the "global economy"?
- four out of every five
- describe individualism
- strong assertion of personal opinons, revealing of personal emotions, and accountability for problems or mustake
- what is ethnocentricism?
- my culture is the center of everything
- what are ethnocentric tendencies?
- view your culture as correct and natural and what occurs in others is unnatural, view in-groups values, customs, norms, and styles, as universally valued, pride in one's cultre, practice in-group favoritism, out-group hostility.
- ethno tendencies of the indiv. culture
- hold people accountable, internal locus of control, outcome-oriented model as superior.
- ethno tendencies of the collect. culture
- process- oriented model as superior, external locus of control, emphaze how context contributes to conflict.
- what does comeptence in interculutral conflict involve?
- approriateness,effectiveness, (knowledge, movtivation, and skill)
- how do indivividualists view effectivness?
- if opinions were voiced and an agreement was reached, stress effectiveness.
- how do collectivists view effectiveness
- was face saving achieved and could we reach concensus, stress appropriateness.
- how do individualists view appropriateness?
- were you sensitive to time and scheduling
- how do collectivists see appropriateness?
- honored the in-group expectations
- what is intercultural knowledge?
- indepth understanding gained from concieous raisingand personal observations and experiences.
- why is motivation important
- to suspend judgement of unfamiliar behavior, withhold judgements, and develop a mindful attitude.
- what is ODIE?
- observe, describe, interpretation, evaluate. Movtivates you to stop making evaluations
- what are three interaction skills important for conflict competence?
- face management, trust building, and communication adaptability or flexibility.
- what are four types of conflict typically associated with organizations?
- interpersonal, bargaining, intergroup, interorganizational
- what are the three phases of a competence-basaed approach to prganizational conflict?
- differentiation, mutual problem description, integration
- what does each competence-based approach phase involve?
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phase 1=share and seek info
phase 2= describing conflict in mutually understandable terms.
phase 3= using compromising strategy - who do interpersonal conflicts in organizations occur between?
- superior/subordinate= power, co-workers= personalities
- what is collective bargaining?
- when someone negotiates for you. laborers vs. management
- what is interorganizational conflict?
- ogr vs. org complicated by strategic alliances.
- what are the types of violence?
- psychological, symbolic/verbal, and physical.
- when is violence justified?
- self-defense, defense of child, committed adultry
- what percent think it is okay to punish their children?
- 90%
- what percent of college aged think slapping is okay?
- 50%
- four main catagories of why people stay in abusive relationships?
- social exchange theory(something in it for me).learned helplessness( i can't change it or control it) paradoxical punishment(makeup perks) rationalization thoery (i can save him/her)
- what is the cylcle of abuse?
- tension building, violent episode, remorse, honeymoon.
- what is mediation?
- a process between two or more parties who are in conflict witheachother and an involved third party
- what are the qualities of mediation?
- disputants are decision makers, the mediator is a facilitator, mediation not only leads to a solution but to improved relationships and communication.
- what are the principles of mediation?
- parties enter voluntarily, the agreement reached is oncoarsed (self-determined), decisions made after all options are considered, and confidentiality and ultimate goal reached.
- what are the five stages of mediation?
- introduction, telling the story, identifying the issue, generating options, and writing the agreement.
- what makes a competent mediator?
- seek info relevant to issues, demonstrates empathy, has persuasive and presentational skills, reduces tension, handles conflict, has knowledge or expertise about issues.
- what makes a competent disputant?
- competent communicators, adhere to the rules of mediation, have cognitive capacities, be honest, open-minded.