Management-l
Terms
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- management
- the process of working with people to achieve organizational goals
- effective
- actually achieve the goals
- efficient
- achieve those goals with optimum utilization resources
- historical perspective
- bureaucracy is the key to efficency people are to be used and control internal focus communication and technology is used to control people management by command
- modern perspective
- flexible and involved people are the key to success emphasis on collaboration and teams external focus communication and technology used to inform and empower people management by learning
- planning
- the process of determining the organization's desired future position and deciding how best to get there
- organizing
- the process of designing jobs, grouping jobs into manageable units, establishing patterns of authority among jobs and groups of jobs
- leading
- the process of motivating members of the organization to work together toward the attainment of their goals
- controlling
- the process of monitoring and correcting the actions of the organization and its people to keep them headed toward their goals
- Minziberg's Managerial Roles
- Interpersonal Informational Decisional
- Interpersonal
- relationships with org members
- figurehead
- community events and functions
- leader
- responsible for success or failure of org. make sure goals are met
- liaison
- b/w individuals and work groups in org develope favorable relationships with outside constituents
- informational
- monitor disseminator spokesperson (communication source)
- monitor
- scans internal and external environment identify potential threats / opportunities
- disseminator
- shares and distribute information they receive, pass on information to appropriate members ( may without info) ensure employees get information to person their duties effectively and efficiently
- spokesperson
- communicate information to individuals outside the unit or organizations
- decisional
- process info and reach conclusions entrepreneur disturbance handler resource allocator negotiator
- entrepreneur
- initiates projects to capitalize opportunities
- disturbance handler
- cope with conflicts and resolve problems deal with irrated customers, negotiate with uncooperative suppliers, and intervene in disputes between employees
- resource allocator
- determine which projects will receives the organization's resources time and info are resources
- negotiator
- with employees, suppliers, customers, and other work groups
- the avon lady
- andrea jung
- effectiveness
- doing the right things
- efficiency
- doing things right
- Henry Mintzberg
- studied actual behaviors of managers
- interpersonal informational decisional
- relationships communication process info and reach conclusions
- scope of responsibility
- functional and general managers
- functional manager
- responsible for his section of work groups according to function
- general manager
- responsible for ensuring all parts work together effectively
- technical skills
- knowledge, use of tools, techniques and procedures
- human skills
- ability to work effectively with others
- conceptual skills
- planning and scheduling
- first line managers
- technical
- middle managers
- human
- top managers
- conceptual
- intellectual capital
- structural customer human
- structural capital
- knowledge of the org represented by its patents, trademarks, and systems
- customer capital
- value of established relationships with customers and suppliers
- human capital
- cumulative skills and knowledge of the organization