MGT 350 Key Words Ch. 2
Terms
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- High-Performance Organization
- designed to bring out the best in people and produce sustainable organizational results
- CHaractersitics of High-Performance Organizations
- Value people as human assets, respect diversity, and empower all members to fully use talents to advance organizational and pesonal performance/Mobilize teams taht build synergy from the talents of members and that have the freedom to exervise self-direction and initiative to maximize their performance contributions/Utilize the latest in information and production technologies, achieving success in bringing people and technology together in a performance context/Thrive on learning, with norms and cultures that that encourage knowledge sharing and enable members to experience continuous growth and development/achievment oriented, sensitive to the external environment, and focused on total quality management and being the best in deliverin customer satisfaction
- Stakeholders
- individuals, groups and other organizations affected by an organizations's performance
- Value Creation
- extent to which an organization satisfies the needs of strategic constituencies
- Total Quality Management
- total commitment to high-quality results, continuous improvement, and meeting customer needs
- Continuous Improvement
- belief that anything and everything done in the workplace should be continually improved
- Human Capital
- economic value of people with job-relevent abilities, knowledge, ideas, energies, and commitments
- Knowledge Workers
- use their minds rather than physical capabilities to bring value to organizations
- Intellectual Capital
- consists of the expertise, competencies, and commitment of an organization's workforce
- Empowerment
- allows people, individually and in groups, to use their talents to make decisios that affect their work
- Social Capital
- performance potential represented in the relationships maintained among people at work
- Workforce Diversity
- describes how people differ in such respects as age, race, ehtnicity, gender, physical ability, and sexual orientation
- Multiculturalism
- refers to pluralism and respect for diversityin the workplace
- Inclusivity
- degree to which the culture respects and values diversity and is open to anyone who can perform a job, regardless of their diversity attributes
- Glass Ceiling
- an invisible barrier preventing career advancements for women and minorities
- Ethical Behavior
- morally accepted as "good" and "right"
- Ethics Mindfulness
- an enriched awareness that causes one to cinsistently behave with ethical consciousness
- Utilitarian View
- ehtical behavior creates the greatest good for the most people
- Individualism View
- ethical behavior advances long-term self-interests
- Moral-Rights View
- eithical behavior respects and protects human rights
- Justice View
- ehtical behavior treats people impartially and fairly
- Procedural Justice
- the degree to which policies and procedures are properly followed
- Distributive Justice
- the degree to which all people are treated the same under a policy
- Interactional Justice
- the degree to which people are treated with dignity and respect
- Ethical Dilemma
- requires a person to choose among actions taht offer possible benefits while also violating ethical standards
- Social Responsibility
- obligation of organizations to behave in ethical and moral ways
- Whistleblower
- exposes the wrongdoing of others
- Corporate Governance
- the oversight of management decisions by boards of directors
- Ethics Leadership
- leadership with high moral standards
- Integrity
- involves acting honestly and credibly, with consistency
- Work-Life Balance
- deals with the demands from one's work and personal affairs
- Positive Organizational Behavior
- study and application of positive human strenghts and capacitites for performance improvements
- Globalization
- worldwide interdependence of resource flows, product markets, and business competition taht characterizes our new economy
- Job Migration
- transferring of jobs from one country to another
- Global Outsourcing
- occurs when domestic jobs are repalced with contract workers hired in otehr contries
- Organizational Transformation
- redesign of organizations to streamline, gain flexibility, and utilize new technologies for high performance
- Shamrock Organizations
- operate with a core group of permanent workers supplemented by outside contractors and part-time workers
- Personal Management
- ability to understand one's self individually and in the social context, and to continually learn from experience
- Self-Monitoring
- when a person observes and reflects on his or her behavior and adapts it to the situatuion
- Ways to Rationalize Unethical Behavior
- pretending the behavior is not really unethical or illegal/excusing the behavior by saying it's really in the organization's or your own best interest/assumin ghte behavior is OK because no one else is expected to find out about it/presuming your superiors will support and protect you if anything should go wrong