cmn 136 reading 11,12 final
Terms
undefined, object
copy deck
- 3 major functions of social support
- emotional, informational, instrumental support
- most common sources of support
- superviosors, coworkers, friends & family
- difference between stressors & burnout
- stressors are from environmental factors, burnout from ongoing stressors
- 6 dimensions describing multicultural org.
- acculturation, structural integration, informal integration, cultural bias, org. identification, intergroup conflict,
- 1st gen, 2nd gen affirmitative action, multicultural org.
- concerned with meeting legal standards, emphasis shifts to supporting minorites, institutes policies that take advantage of diveristy
- 4 types of relational barriers that women and minorities face in workplace
- limited mobility, no mentor relationships, tokenism, highly visible jobs
- prejudice vs discrimination
- negative attitudes based on culture group identity, vs cultural identity
- compare empathic concern with emotional contagion
- emotional contagion "feeling with" parallel emotions, emphatic concern "feeling for" counselor
- 6 arguments for opportunities for diversity
- cost argument, resource-acquistion, marketing, creativity, problem solving, systems flexibility
- emotional labor, surface acting, deep acting, genuine emotion, managed emotion
- jobs in which workers have to show emotion, surface pasting a smile, deep symphasizing with a child, managed dealing with patients professionally
- spheres of activtiy involved in cultural diversity
- organization culture, HR, higher career involvement of women, heterogeneity, education programs, cultural differences, mind-sets about diversity