CRISIS INTERVENTION
Terms
undefined, object
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- CRISIS INTERVENTION
- IS THE ACT OF INTERPRETING THE CRISIS AS SOON AS POSSIBLE AND FINDING A SOLUTION.
-
CISM
2 WAYS TO ASSIST EMPLOYEES -
1. PEER SUPPORT
2. DEBRIEFING ONE ON ONE OR IN A CROUP. -
CRITICAL INCIDENT
STRESS MANAGEMENT
4 SIGNS -
1. COGNITIVE
2. EMOTIONAL
3. PHYSICAL
4. BEHAVORIAL - CRISIS CUBE
-
WHEN UNUSUAL LEVELS OF STRESS CAUSE A PERSON TO HANDLE TENSION IN UNUSUAL WAYS
(MALADAPTIVE BEHAVIOR - STRESS & THE TELECOMMUNICATOR
- THE PHYSICAL AND EMOTIONAL RESPONSES THAT HAPPEN TO A COMMUNICATOR WHEN REQUIREMENTS OF THE JOB DO NOT MEET THE CAPABILITIES
- CRISIS MANAGEMENT
- THE ATTEMPT TO DEAL QUICKLY WITH AN IMMEDIATE PROBLEM
- WHAT IS CRISIS
- ONE'S INABILITY TO COPE WITH THE SITUATION AT HAND
- RECOGNIZING CRISIS
- VERBAL,NON-VERBAL,SENSING CAPABILITIES
- INDICATORS OF CRISIS
- LOW SELF-ESTEEM,ALIENATION,DEPRESSION
- TRIGGERS OF CRISIS
-
ACCIDENT,ARREST,
SCHOOL, DEATH,
DIVORCE, ILLNESS -
CRISIS INTERVENTION PROCEDURE
LIST 6 WAYS -
IMMEDIACY,CONTROL,ASSESSMENT,
DISPOSITION,REFERRAL,
FOLLOW-UP -
CRISIS INTERVENTION PROCEDURE
6 W'S -
WHAT,WHERE,WHEN,WHO,WEAPONS,
WITNESSES - CRISIS SIGNS & SYMPTOMS
-
EMOTIONAL- FEAR,PANIC,ANGER
COGNITIVE- CONFUSION,LOSS OF TRUST,NIGHTMARES,FLASHBACKS.
BEHAVIORAL-SLEEP DISORDERS,ANTI SOCIAL, FATIQUE.
PHYSICAL- WEIGHT LOSS\GAIN - COMMUNICATION CYCLE
-
SENDER
MESSAGE
MEDIUM
RECEIVER
FEEDBACK - MOST COMMUMICATION IS
-
10% VERBAL
90% NON-VERBAL -
PROFILES OF CRISIS
10 -
BEWILDERMENT DANGER
CONFUSION IMPASSE
DESPERATION APATHY
HELPLESSNESS URGENCY
DISCOMFORT NUMBNESS - BEWILDERMENT
- TOTALLY CONFUSED
- DANGER
- FRIGHTEN AND SCARED IN HARMS WAY
- CONFUSION
- UNABLE TO THINK STRAIGHT
- IMPASSE
- I FEEL STUCK
- DESPERATION
- I HAVE TO DO SOMETHING
- APATHY
- NOTHING CAN HELP ME
- HELPLESSNESS
- I CAN'T TAKE CARE OF MYSELF
- URGENCY
- I NEED HELP NOW
-
DISCOMFORT
NUMBNESS -
I FEEL MISERABLE
I DON'T FEEL ANYTHING - STRESS RESPONSE
- NON SPECIFIC, UNCONTROLLABLE BODY RESPONSE
- DISTRESS
- NEGATIVE BAD STRESS
- EUSTRESS
- POSITIVE UPLIFTING STRESS
- CUMULATIVE STRESS
- STRESS THAT BUILDS OVER LONG PERIOD'S OF TIME
- TARGET ORGANS
- THE PART OF THE BODY WHERE STRESS IS LOCATED