ITM1
Terms
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- Why do pharmacists need to have a business perspective?
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1)Survival of the fittest
-free market economy
-no govt subsidy of pharmacies
2)Utilization of resources
-goals
-operate on very low profit levels
3)Remain competitive, adapt to change -
Management process definitions:
predetermine course of action - plan
- arrange and relate work for effective accomplishment of objectives
- organize
- bring about purposeful action for desired outcomes
- lead
- review progress towards objectives according to the plan
- control
- What resources to managers manage?
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-time
-money
-people
-materials
-information - At what levels do managers manage?
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-individual
-interpersonal
-organizational -
Theories and practices of time management:
Drucker -
-find out exactly how u use ur time
-determine what does/does not have to be done
-delegate work to others who are equally/better qualified than u
-stop wasting other peoples time - Covey
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ORGANIZE AND EXECUTE AROUND PRIORITIES
-begin w/ end in mind
-put first things first - Morgenstern
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-laying foundation (time management system)
-analyzing (personal style, preferences, needs, goals)
-strategizing (mapping schedule)
-attacking - Douglas and Douglas SMART goals
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-Specific
-Measurable
-Achievable
-Realistic
-Timed - How do I apply these situations to my life?
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1)recognize need for improvement
2)conduct honest analysis of how you currently spend your time
3)establishyour personal mission and goals
4)get organized
5)just do it - getting organized
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-sort through tangible items and tasks that u already have
-make a list
-prioritize
-schedule (be conservative, undercommit and overdeliver)
-develop a system (calendars, organizers, PDAs) - Tips from experts
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-minimize interruptions
-avoid procrastination
-overcome perfectionalism
-don't constantly check email/voice mail
-quantity does not equal quality
-take care of yourself/reward yourself - Tips for effectively managing time in a pharmacy practice ---Jacobs--101 ways to improve your pharmacy worklife
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1)make full use of pharmacy techs
2)respond to questions on the phone through techs whenever possible
3)schedule time to meet w/ patients
4)get to point quickly, learn how to gracefully exit conversations