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Terms
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- paralanguage
- includes all communication that s vocal other than words ex: pauses voice tones, loudness, gasps, rhythm and rate of speaking
- major purpose of studying human relations
- knowledge & skills to become more effective in both personal & work increasing understanding of self& others
- worklife programs 5
- balance days customized work enviro prgram compressed work week flextime teleworking
- self understanding
- knowledge about oneself particualarly with respect to mental and emotional aspects
- non verbal communication
- sending messages other than by direct use of words such as writing and speaking with gestures
- assertive
- stating clearly what one wants or how one feels in a given situation without being abusive abrasive or obnoxious
- non assertive
- exhibiting a passive type of behaviour in which people let things happen to them without letting their feelings show
- agressive
- acting in an over bearing pushy obnoxious and sometimes hostile manner
- shyness
- can be defined as discomfort or an inhibition in interpersonal situations that interferes with the pursuit of personal or professional goals
- what is not sexual harassment
- welcomed conduct
- 6 unwelcome gestures or comments that can be sexual harrassment
- touching inappropriatly offensive jokes sexual requests unwelcom comments displaying sexualy offensive pics verbal abuse/ gender
- postive reinforcement
- rewarding somebody for doing something right
- internal customes
- people you serve within your organization
- external customers
- anybody you provide service to outside of your organization
- 6 out of 8 ways to create favorable impression on your team leader
- achieve good job perfomance display strong work ethic be dependable honest & ehical appreciate your managers strenths show interest in products & services create a strong presence
- building good co worker relationships 8
- develop allies throug being civil make other ppl feel important maintain honest & open relationships follow group standards of conduct/ norms expected express an inteest in the work of others be a good listener use appopriate compliments deal effectively with diccicult ppl
- techno stress
- caused by an inability to cope with computer technologies in a constructive manner