Organizational Final
Terms
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- Cultural bias
- Prejudice and discrimination
- Intergroup conflict
- Friction, tension and power struggles between cultural groups
- Informal integration
- Inclusion of minority culture members in informal networks and activities outside of normal working hours
- Acculturation
- Modes by which two groups adapt to each other and resolve cultural differences
- Social information processing model
- Media choice based on the social environment of the organization
- Media Richness Model
- What is the appropriate technology to use for the task
- Emotion Work
- Generally refers to any attempt to alter ones genuine behavior
- Second generation affirmative action
- Goals met--shift to support women and minorities--ex: programs and policies
- Surface Acting
- Faking it
- Deep Acting
- Trying to feel it in order to genuinally express it--ex: psyching yourself out for a party when you don't want to go
- Depersonalizations
- Strong detachment from people in general--thinking the worst of people
- Contact overload
- Complete lack of empathy--complete detachment from people--robotic
- Emotional Exhaustion
- Fatigued, used up, unable to face another day on the job,frustrated
- Dual-Capacity Model of Media Choice
- Communication media are not simply rich and lean--every medium carries two messages--data carrying capacity: inherent to media--symbol: carrying capacity--the ability to convey core values and assumptions that are alike within org. culture
- Lack of personal accomplishment
- You see yourself as a failure
- Organization Identification
- Feeling o belonging, loyalty and commitment to organization
- Transactional Leadership
- Emphasizes leadership as a communication process between leaders and members--leaders rely on an exchange of some sort ex: pay raise--unique relationships that leaders have with their followers
- Myth of rationality
- Organizations are sites where rational thinking prevails emotions consist of irrational behavior and as such they do not belong in the workplace
- Emotional Labor
- A specific type of emotion work that is preformed as a required aspect of ones job--the publicly managed expression or suppression of emotion--the act of displaying the appropriate emotion
- Transformational Leadership
- Leaders use communincation processes to create a relationship with followers that helps followers reach their full potential
- Structural integration
- Cultural profiles of organizational members including hiring, job placement and job status profiles
- Emotional Dissonance
- The disconnect between having to express emotions that we don't genuinally feel
- Multicultural Organization
- Policies that capitalize on culture and gender diversity--not just programs and numbers--culutral difference that values fairness, empowerment and equality--actions--inherent in culture
- First generation affirmative action
- Meet legal requirements for gender and ethnic diversity