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course 14 behavior


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self esteem
how we feel
what others see about us how we come across to others
starts at birth what we know our hair color
self concept
the combination of self, self esteem, and personality
low self concept can lead to
poor performance
a positive stroke
a compliment or reward for doign good, like a pat on the back
a complement that is unconditonal
is aimed at the person for being and not for a specific taks.
If individuals are told often enough they are no good or worthless they begin to believe it.
when individuals are told often enough they are no good or worthless they begin to believe it.
effects on production
individuals witn a negative self concept believe they can't do the job no matter what.
thoughts feeling attitudes and behavior
taught concept of life
adult ego
checks compares someone who is self confident, in control, self asertive and actively listening
involves more than 2 ego states and has a hidden or ulterior psychological meaning in addition to the spoken social meaning.
complementary transaction
sent and recieved messages are from expected ego states
crossed transaction
recieved message is from an unexpected ego state
the felt concepts
ulterior transaction
sender and reciever have a phchological or hidden meaning
the learned concepts
I'm not OK your'e OK
the subordinate who displays the unhealthy life position of Im not ok your ok will constantly ask for more direction
I'm ok youre not okay
a person who is confident but doubts the ability of others
i'm not Ok, your'e Okay
a person who relies monstly on others for assistance
I'm not OK, You're Not Okay
A person who is very withdrawn, can't help themselves and feels no one else can help either.
recognition or strokes
any form of verbal or non verbal communication which causes good in the case of positive strokes, or bad in case of negative strokes.
plastic strokes
a supervisor who continuosly uses positive strokes, when the strokes are not earned is overusing positive strokes. the strokes become hollow meaningless and are called plastic.
is the most risky way of time structuring and is also the most rewarding it's the straight honest exchange of strokes between people.
similar to pastimes except activities have a specific goal.
game playing
dishonest non productive behavior
automatic routine behavior
recreational behavior
a response that comes from the expected ego state without hidden meaning is
complementary and communication can continue
the type of transaction normally used to stop game playing is
which of the following time structuring techniques is best for mission accomp
opinions are
value driven
imprinting values
first stage occurs from birth to about age 7 parents
intense role modeling
starts at 7 contines through the teen years
starts in our late teens our values our shaped by our peers
strong values
if topis is soemthing you feel strongly about, your's more inclined to get involved in the discussion, argue your point or even try to force a decision you feel is right
weaker values
if the topic discussion is something you consider to be a minor issue you may not even participate in the discussion and you'll probably go along with the group decision
your actions are sometimes directed by how strongly you feel about a certain topic
person assigsn worth to the value, although the person comes to accpept it, he or she is also open to change their mind.
value is strong enough for the person to actively purue it and practice it in daily life.
some ways values can impact the way we behave
influencing, favortism, creating conflict, discrimination
organizational values
communicated through mission statements, regulations, operarting instructions, and watching others
Dominant style
good at getting results, being in charge, causing action, making decisions, taking authority
Dominant style may not be good at
weighing pros and cons
using caution,researchign facts, deliberating before deciding, working in a predictable environment
compliance style
following standards, instructions, directives, enforcing standards, thinking analytically, beign accurate, being systematic
compliance style not good at
delegating important tasks, making quick decisions, encouraging teamwork, using a loose or open interpretation of policy
steady stylen good at
Consistent, predictable tasks, patience, showing loyalty, beign a team player
steady style may not be good at
reacting quickly to change, being optimist prioritizing work
INFLUENTial style good at
generating excitement, contatcting people, publick relations, making favorable impressions
influential style not good at
speaking bluntly, working alone, developing systematic approaches, thinking logically
ego states
parent, adult, child
adult ego state
checks, compares, evaluates, rational, problem solver uses five ws, who,what,when,where,why
learned concept of life
child ego state
enjoys life, desires affection, has curiosity, is the seat of our feelings
3 transactions used for communication
complementary, crossed, ulterior

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