course 14 snco communication
Terms
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- when planning our communication the first factor we should consider is
- analyzing our audience
- the person or organization we are communicating on bahalf of such as our supervisor, commander or Air Force
- sending audience
- the person who will be recieving the communication
- recieving audience
- if your audience is hostile or skeptical you need to
- be more persuasive in your communication
- your communication efforts will be more successful if you consider
- how your audience feels about your subject
- it becomes neccessary to narrow our topic because narrowing your topic will
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allow adequate coverage of the material
focus your attention on a specific afea
require less research
provide a better chance for the audience to get your intended mesage - When determining the reason for communication
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Ensure your communication does what you intended
help organize your thoughts
focuses your communication
identifies what you want the recieving audience to do with your communication - Experts tell us to improve our organizations effieciency by more than 40% we must incomporate problem solving techiniques in our daily routine
- it pursuades
- experts tell us, to improve our organizations effieciency by more than 40% we must incorporate problem solving techinques in our daily routines
- tells the reader what's init for them
- Let me share with you how we successfully used team building techniques to imrove unit morale at Jones AFB
- This is not an effective purpose statement. We can tell the purpose is to inform, but there is little or no appeal to the audience
- Experts tell us, to improve our organizations efficiency by more than 40% we must incorporate problem solving techniques in our daily routines
- tells the reader what's in it for them
- chornological
- discussing events problems or processes in teh sequence of time in which they take place or should take place. The simplest and most commonly used approach in writing
- spatial/geographical
- starting at a point in space and proceeding in sequence to another point.
- cause/effect
- shows how one or more ideas actions or conditions leads to otehr ideas actions or conditions
- problem solution
- used to identify and describe a problem or issue and then discuss possible solution to the problem or techniques for resolvign a issue
- sequential
- used to describe a sequence of steps necessary to complete a technical prodedure or process
- topical
- commonly used to present general statements followed by numbered listings of subtopics to support, explain or expand statements
- comparission/contrast
- use this style when you need to discuss similiarites and/or differences between topics concepts, or ideas
- reasoning /logic
- use this pattern when your mission is to present research that will lead you down the path to your point of view
- Summary in conclusion structure
- acts as a brake light alerting your audience that your presentation is ending. shouldn't contain new information.
- close effect remarks
- tie your closing remarks back to your opening statement or close the loop
- for transition to be effectice
- mention the point just discussed relate the point to the objective or purpose of the communication introduce the next main point
- factors to consider when planning to communicate
- analyz your audience choose your topic determine your purpose gather your support
- techniques of organizing a communication
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generating and refining ideas
choosing a pattern of organizatiion
developing the introduction, body, and conclusion
using transitions - how do you know when you have paragragh unity
- if everything relates to a single or controlling idea. addressing only one idea per paragragh known as the one horse one rider principle
- another way to check for paragragh unity
- see if your sentences support the main point idea
- another way to tell if your paragragh is unified
- if all the sentences support the topic sentence.
- there are two types of supporting sentences
- major and minor
- major sentences
- define explain or add proof to the topic sentence.
- closing sentences should
- rephrase the topic sentence suummarize the material in the paragragh, transition to the next paragragh
- Coherence
- Coherence allows your readers to see relationships between sencences; the can read throught he paragragh and eventually the entire writing.
- Conectives
- show relationships between ideas in your sentences and paragraghs. connecting words such as first, next, also, and therefore.
- words that show contrast
- but, still however, yet, neverthelsss
- 1st person
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the person writin example
I or We - 2nd person is the person written to
- you
- 3rd person is the person or thing written about
- him, her, them, it he she they
- verb tense
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example
she took the test and turned it in.
she takes the test and turns it in - passive voice and active voice
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the dog was seen by john ( passive)
John saw the dog. (active)
the book was read by me. (passive)
I read the book (active) - subject verb agreement
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the car runs on regular gas
(the subject "car" is singular so is the verb runs)
the cars run on regular gas.
(The subject "cars" is plural and so is the verb "run" - sigular and plural verbs
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each, either, neither, one, no one, everyone, anyone, someone, anybody, somebody, everybody
plural several, many, few, both - actecedent and pronoun reference
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I always carry extra fan belts becuase it is often useful..
the antecedent "fan belts" is plural but the pronoun "it" is singular. there are two ways to fix this either make "fan belts" singular (an extra fan belt) or change "it to "they" - ambiguous pronoun
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the boys wore hats to their classes which the prinicipal disaproved of
did the principal disaprove of the hats or classes.
rewrite. the principal disapproved of the hats the boys wore to their classes - clarification support
- spell out the acryonym and explain its meaning
- proof support
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adds credibiility
shows something is true
proves or supports a point - intergrating sources
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support material flows smoothly in our writen or spoken presentatiosn
support material logically fits with the paper or speech - metaphor
- figure of speech used to compare two things. its a phrase or part of a sentence that compares something concrete or abstract
- simlie
- uses words like or as
- statistics
- most powerful form of proof support
- slanted reasoning
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fallacy arises from misue or lack of data. example
owned 3 used cars in your lifetime and have had bad luck with all 3 - faulty dilema
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example you eithr vote for me and hlep preserve the constitution or vote for my opponent and join the forces trying to destroy it.
offers 2 alternatives one of the writer wants us to accept and the one he know we will eitehr question or never accept. - fautly analogy
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compares one situation to another. assumption what is true of a simple or famillar situation is also true of a complex or complicated one
example learning to fly a plane is easy as learning to drive a car - stacking the evidence
- distorting or omitting important evidence to get a point across.
- loaded question
- example when are we going to stop sinking money into this expensive program
- name calling
- giving undesirable names to things or people you dislike such as a calling an appoinent a radical
- glittering generality
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giving an admirable name to something we want others to accept.
- snob or prestige apeal
- everyone who si anyone lives in pine tree acres.
- plain folks appeal
- simple things in life are the things worth having.
- first reading of your draft is to check for
- arrangement and flow
- second reading check for
- paragragh structure and clarity
- 3rd reading check for
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sentences phrases and words
passive voice, wordiness and spelling - presentations
- effective eye contact lest liseners know you are interersted in them, allows you to recieve nonverbal feedback, it enhances your credibility
- benefits of good body movement
- catches the eye of the listener and helps hold thier attention, helps relieve nervousness in the speaker can place the audience more at ease.
- intelligibility
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articulation, pronunciation, overuse of stock expessions ok, like you know
substandard grammer. - Variety
- rate volume, force, pitch, emphasis
- when planning comm whome should the writer speaker consider
- both sender and reciever
- you would like to speak at the next commanders call to sollicit vol to help with base blood drives, what is the purpose
- persuade
- what is the purpose of your summary
- to reinforce key points
- Commonly used to present general statements followed by numbered listings of subtopics to support explain or expaind the statments
- topical
- use this pattern to identify and describe a problem or issue then discuss possible solutions to the problem or techniques for resolving an issue
- problem solution
- shows how one or more ideas actions or conditions leads to other ideas actions or conditions
- cause/effect
- where you set up your audience for whats to follow, an attention step, a purpose statment what your going to talk about and why the audience should listen and whats to follow.
- introduction
- for attention step use
- a rhetorical question, qootation, jok a strartling statement, a gimmick
- conclusion is made up of three components
- summary, remotivation, and closure
- the senteces following the topic senctece should
- support it thier job is to clarify describe prove or explain the topic sentence,
- major sencentes
- should define explain, or add proof to the topic sentence directly support it.
- minor sentence
- should define, explain or add proof to the major sentence, it supports the major support sentence
- topic snentences usually prompt a question when you read them.
- if a topic sentence says oranges are bad for you, you want the sentences after that to explain why oranges are bad for you
- paragragh unity alone does not ensure a good paragragh
- there must also be coherence
- coherence allows your readers to realtionships
- between sentences usign pronouns, repeating key words and ideas, connecting words and phrases, and maintaining consistency in verb,s pronouns and voice.
- can be very effective transitional devices
- transitions words like he she we, it those, and this
- use connectives to
- show relationships between ideas in your sentences and paragraghs. connecting words like first, next, also, and therefore
- words that show addition can be used as
- connectives to connect thougs, examples and, then, also, besides, furthermore, likewise, additionally, moreover, first, second, next, both, etc.
- transitional words are used to
- smooth the flow
- can be singular or plural
- several, many, few, both
- pronoun reference
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when the antecedent the word or phrase to which the pronoun refers and pronoun disagree
when the antecedent is singular and pronoun referring to it is plural - ambiguos pronouns
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the boys wore hats to their clases which the principle disaproved of.
did the priniciple disaprove of the hats or the classes. - paraghagh has unit when
- everything in it sticks to one ide the idea in the topic sentence
- clarifiaction support
- prevent confusion or misunderstanding the message clarify or explain things for the reader or listener. clarification support to explain unfamiliar or ambiguous terms, aronys, or concepts
- integrating sources means
- ensuring support material flows smoothly in our written or spoken presentations, support material logically fits within the paper or speech.
- metaphr
- figure of speech used to compare two things
- simile
- like a metaphor less direct uses like or as
- arrangement and flow
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check your tasking and purpose
check your introduction
compare your introduction and conclusion
check overall page count and length
check for relevance and completeness - paragragh structure and clarity
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unity of focus one main idea in the paragragh
does the paragragh have a topic sentence is it the first sentence in the paragragh
supporting ideas, does sentences explain points mentioned or suggested in each main idea. - sentence phrases and words
- passive voice, unclear language excessive wordiness, grammatical errors and spelling mistakes
- to achieve genuine eye contact
- do not look over the tops of their heads, look at the m systematically, or only look at the portion of the audience that seems interestd. Make it evident to each person in a small group that each part of the audience in larger auditoriums that you are interested in them and eager to have them undestand your message
- effective body movement can be described as
- free and purposeful
- guesters
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stay relaxed time your guesters properly, use complete gustures and use gustures that fit the situation
effective guestures are natural and spontaneous - pronounciation
- commoon faults are to misplace the accent, omit sounds, or add unessasary sounds, overcome these sounds by looking in the dictionary.
- overuse of stock expressions
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ok like, and you know, and vocal puase, (uh, um and ah)
minimize these by knowing your material - vocal fundamentals
- rate, volume,force, pitch, and emphasis