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Bus110-MidTerm1 Chapter1


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Products that require a great deal of learning and knowledge to produce.
Knowledge- and Information- intense products
Organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means.
Digital firm
The unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service.
Business Processes
Interrelated components working stogether to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization.
Information system
Data that have been shaped into a form that is meaningful and useful to human beings.
Streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use.
The capture or collection of raw data from within the organization or from its external environment for processing in an information system.
The conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans.
The distribution of processed information to the people who will use it or to the activities for which it will be used.
Output that is returned to the appropriate members of the organization to help them evaluate or correct input.
System resting on accepted and fixed definitions of data and procedures, operating with predefined rules.
Formal system
Information systems that rely on computer hardware and software for processing and disseminating information.
Computer-based Information Systems (CBIS)
Broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers.
Information systems literacy
Knowledge about information technology, focuing on understanding how computer-based technologies work.
Computer literacy
Specialized tasks performed in a business organization, including sales and matkering, manufacturing and production, finance and accouting, and human resources.
Business functions
Formal rules for accomplishing tasks that have been developed to cope with expected situations.
Standard operating procedures (SOP)
People, such as engineers or architects, who design products or services and creat eknowledge for the organization.
Knowledge workers
People, such as secretaries or bookkeepers, who process the organization's paperwork.
Data workers
People who actually produce the products or services of the organization.
Production or service workers
People occupying the topmost hierarchy in an organization who are responsible for making long-range decisions.
Senior managers
People in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management.
Middle Managers
People who monitor the day-to-day activities of the organization.
Operational managers
Physical equipment used for input, processing, and putput activities in an information system.
Computer hardware
Detailed, preprogrammed, instructions that control and coordinate the work of computer hardware components in an information system.
Computer software
Physical media and software governing the storage and organization of data for use in an information system.
Storage technology
Physical devices and software that link various computer harware components and transfer data from one physical location to another.
Communications technology
The linking of two or more computers to share data or resources, such as a printer.
Computer harware, software, data, storage technology, and networks providing a portfolioof shared IT resources for the organization.
Information Technology (IT) infrastructure
Additional assets required to derive value from a primary investment.
Complementary assets
Investments in organization and management, such as new business processes, management behavior, organizational culture, or training.
Organizational and Management Capital
The study of information systems focusing on their use in business and management.
Management information systems (MIS)
International network of networks that is a collection of hundreds of thousands of private and public networks.
A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment.
World Wide Web
All the World Wide Web pages maintained by an organization or an individual.
Web site
The capacity to offer individually tailored products or services using mass production resources.
Mass customization
Four worldwide changes that have altered the business environment.
Globalization, Rise of the Information Economy, Transformation of the Business Enterprise, Emergence of the Digital Firm

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