Apple 9l0-003

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1 An eMac (USB 2.0) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostics utilities should you run to verify that the new logical board is functioning properly? A. MacTest Pro B. Disk First Air: D
2 Which of the following is ALMOST CERTAINLY a hardware-related problem? A. No video at startup B. Error beep at startup C. Distorted video at startup D. Blinking question mark at startup: B
3 You have just reassembled an iMac (Flat Panel) after replacing its logical board. You start up the iMac and the unit powers on, a startup chime is heard, the hard drive sounds normal, and the unit seems to be booting, but there is only a blank white im: C
4 To isolate a video problem has hardware or software on an iMac (Plat Panel), which of the following steps should you try first? A. Connect an external VGA display. B. Reinstall the appropriate Mac OS. C. Verify the hard disk with Disk: D
5 Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product? A. What is the issue? B. What operating system are you using? C. Did you t: A
6 Verifying that a computer functions properly after you repair it ensures that __________. (Choose all that apply) A. No new issues have arisen. B. Third-party software is working. C. The original issue has been resolved. D. The: A, C
7 A customers eMac (USB 2.0) if freezing intermittently. Which of the following steps should you try FIRST to identify the problem? A. Try quick fixes. B. Repair the eMac. C. Perform a split-half search D. Run appropriate diagnost: F
8 Which of the following is the best way to eject a disc when normal methods for ejecting it, such as using the MAC OS Desktop or the keyboard, have not succeeded? A. Boot into Open Firmware and type reset-nvram. B. Restart the computer while: B
9 A customers Power G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST? A. Replace the processor(s) B. Replace the power supply C. Reset the: C
10 A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external microphones and speakers verified the volume setting and that mutes is not checked. What is the next recommended step to resolve this issue? A. Reset Par: A
11 You have replaced the video card in a Power Macintosh G4 (FW 800). In what THREE ways should you test the repair before running the system to the customer? (Choose three) A. Leave the computer on overnight. B. Verify that the original symp: B, C, E
12 An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next? A. Update the eMac firmware. B. Replace the eMac logic board. C. Replac: D
13 You are troubleshooting an intermittent video issue on an eMac. Which of the following is them most appropriate way to approach this problem? A. Do nothing. The problem may resolve itself. B. Run looping diagnostics to verify the issue.: B
14 Which of the following is ALMOST CERTAINLY a software-related problem? A. No video display B. Low disk space warning C. Single beep at startup D. No Internet connectivity: B
15 You are troubleshooting a Power Mac G5 that will not boot, and emits error tones when powered on. You suspect that the customer may have installed incompatible or faulty RAM, but you are not sure. What should you do to verify the RAM requirements for: C
16 You are troubleshooting a Power Mac G5 that has the following symptom The power-on LED illuminates when the power button is pressed, fans spin, and the boot tine chimes, but there is no video displayed on the attached know-good display. Rank the follo: D
17 An eMac (USB 2.0) is displaying a flashing question mark at startup. When you start up the computer from a known-good bootable external FireWire hard drive the internal hard drive does not appear on the desktop. What is the recommended order in which: E
18 A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST? A. Can you open any files? B. Can you open other AppleWorks files? C. What version of AppleWorks are you using? D.: B
19 In this picture of an iMAC (USB 2.0) logic board, what is the highlighted part? A. Modem B. Logic Board C. SDRAM DIMM D. Processor Module: C
20 A hard dive in a Power Mac G4 (QuickSilver) is not spinning after the computer is powered on. You have verified that the drive power cable connector has no voltage by using a voltmeter. Which of the following is the most appropriate part or module to: C
21 Which THREE of the following computers uses Serial ATA hard drive technology? Select three. A. Power Mac G4 (FW 800) B. Power Mac G5 (Uni 1.6GHz) C. Power Mac G5 (Dual 2.0 GHz) D. Power Mac G4 (Mirrored Drive Doors) E. Po: B, C, E
22 A customer states that he has never been able to burn DVDs with his eMac (USB 2.0), yet his friend has an identical-looking eMac (USB 2.0) that can burn DVDs. You have verified that the customers eMac (USB 2.0) has a DVD / CD-RW Combo optical drive an: C
23 You are working on an eMac that has no video on its built-in display. The fan is spinning, and there is drive activity present. You have tried resetting PRAM, booting to a known-good CD, and resetting the PMUm but the issue persists. You have also con: B
24 Which THREE of the following symptoms would be best resolved by performing a PMU reset as a first step? (Choose three) A. Network / Internet connectivity issue. B. No power / computer does not function. C. Cursor randomly freezes on: B, C, E
25 Which TWO of the following features are part of the Universal Motherboard Architecture in Apple desktop computers? (Choose two) A. VGA B. USB C. FireWire D. Target Disk Mode E. Power Manager 2.0 F. Hardware DVD deco: C, E
26 A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate? A. Thermal failure B. No startup disk found C. Firmware v3.0 upgrade required D. No RAM bank pass: D
27 Which of the following Power Mac G5 internal fans can only be replaced by replacing the entire G5 enclosure? A. Front inlet fan B. Rear exhaust fan C. Media blower / fan D. Speaker / fan assembly E. Power supply fan assem: C
28 Which TWO of the following computers can accept a 184-pin DDR333 PC2700 SDRAM DIMM? (Choose two) A. iMac (Flat Panel) B. eMac (USB 2.0) C. Power Mac G5 (Uni 1.6Ghz) D. Power Mac G5 (Dual 2.0 Ghz) E. Power Mac G5 (June 200: B, C
29 What is the function of the PMU in an Apple desktop computer? A. The PMU controls all aspects of power flow. B. The PMU controls the speed of the hard drive. C. The PMU manages the amount of virtual memory used. D. The PMU mana: A
31 A Power Mac G5 sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, have already attempted to force the application to quit, but the computer remains unresponsive. What should: B
33 The fans inside a customers Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem? A. Replace the processor(s). B. Run Apple Service Diagnostic: B
34 You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue? A. Terminal B. Net: D
35 A Macintosh can start up from Mac OS X, but not from Mac OS 9. If you select the Mac OS 9 System Folder in the Startup Disk preference pane of MAC OS X, a flashing question mark appears on the screen when you restart the computer. What is one possible: B
36 What is the first step to take if you have an iMac (Flat Panel) that constantly ejects any CD / DVD that is inserted? A. Replace the optical drive. B. Replace the optical drive cable. C. Replace the optical drive bezel. D. Disc: D
37 A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to start up completely due to a video issue. Which of the following would most easily accomplish the data transfer? A. Remove the hard drive from the: D
38 A Power Mac G4 (Mirrored Doors) displays a flashing question mark at startup. Which step does Apple recommend you take FIRST? A. Reset Parameter RAM. B. Try to start up from a bootable CD or DVD. C. Reinitialize the hard disk and rei: B
39 Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an eMac (USB 2.0)? A. Mac Test Pro B. Tech Tool Deluxe C. Apple Hardware Test D. Apple Service Diagnostic: D
40 You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer. Which of the following special tools is recommended during this reassembly? A. CRT discharge tool B. Torque screwdriver C. Spr: B
41 In the component isolation technique, if you do not get a startup chime and/or a flashing question mark, you check the components of the minimal system by _________. A. Visually inspecting them for damage. B. Replacing them with known-good: D
42 When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a Power Mac G4 (Mirrored Doors)? A. SDRAM B. Speaker C. Hard Drive D. Logic Board E. Pow: C
43 The basis for the component isolation troubleshooting technique is an understanding of ______ within computers. A. power flow B. software data flow C. firmware data flow D. processor instruction flow: A
44 When setting up a minimal system using the component isolation technique, you start with only the components necessary to_____. A. Boot the system into Mac OS 9. B. Boot the system into Mac OS X. C. Boot the system into Open Firmware: D
45 You are using component isolation to troubleshoot a Power Mac G4 (Quicksilver). You have already reduced the computer to the appropriate minimal configuration. You have just installed a known-good video card and have attached a known-good external VGA: D
46 What is the BEST way to properly ground an ESD workbench mat? A. Attach the mat to the unit being serviced. B. Connect the mat to a grounded electrical outlet. C. Connect only the wriest strap and cord to a grounded electrical outlet: B
47 What humidity level should be maintained to ensure an ESD-safe environment? A. 25%-40% B. 50%-75% C. 75%-90% D. 90%-100%: C
48 Which FOUR of the following actions helps reduce the risk of damage from ESD? (Choose four) A. Ground yourself and the equipment you are working on. B. Always place ESD-sensitive components on metal surfaces. C. Handle all ESD-sensit: A, D, E
49 Which of the following items are appropriate to use for ESD prevention? Select all that apply. A. Metal work surface B. CRT discharge tool C. Grounded work mat D. Wrist strap and cord E. Static-shielding bags: C, D, E
50 Which of the following is the most common example of electrostatic discharge? A. You touch an object and feel a brief spark. B. You see a bright flash on the CRT display of an eMac. C. You plug a power cord into an outlet and y: A
51 A customer states that her iMac (Flat Panel) display is constantly showing a bright all-white screen. You connect an external VGA display to the iMac (Flat Panel) and confirm that the problem is not with the operating system or the logic board. Based: A
52 Which TWO of the following statements about handling a CRT are true? (Choose two) A. A discharged CRT can build up a secondary charge over time. B. You should wear a grounding wrist strap or heel trap when discharging a CRT. C. You m: A, C
53 Why do you need to take precautions when disposing of damages CRT displays? (Select two.) A. CRT displays may contain toxic waste. B. CRT displays may present a fire hazard. C. CRT displays may implode if mishandled. D. CRT dis: C, E
54 What precautions should be taken if an discharged CRT must remain exposed for any length of time? A. You should reset the Power Manager Unit on the logic board. B. You should perform a full set of video adjustments on the CRT. C. You: D
55 Which part or parts of an iMac CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged, because of the risk of electric shock? Select all that apply. A. Anode cap B: A, B, C, E
56 When making LIVE adjustments to a CRT display, you should make sure that _____. Select three A. You are NOT grounded. B. The CRT has been discharged. C. The yoke wires have been disconnected. D. You use an ungrounded electrical: A, E, F
57 You need to verify a defective power/analog video board on a CRT iMac system. You removed power from the system and opened it (exposing the CRT), then had to leave it to do other work. Two hours have passed. Which TWO of the following steps should you: B, D
58 Which of the following do you use when discharging a CRT? Select two. A. light meter B. safety glasses C. grounded ESP mat D. CRT discharge tool E. jumper adjustment tool: B, D
59 When discharging a CRT, which part do you touch with the tip of the discharge tool? A. anode aperture B. high voltage cable C. Flyback transformer D. yoke connector/cable: A
60 Which of the following is a hazardous area due to high voltage even when an eMac is unplugged? A. Anode cap B. Hard drive C. Logic board D. Optical drive: A
61 Where is the BEST place to look for information about any special hardware repair tools required for disassembly of an Apple product? A. Discussions B. Service News C. Users Manual D. Service Manual: D
62 Which section of the Power Mac G5 Service Manual is the BEST place to look for instructions for replacing a processor? A. Views B. Basics C. Take Apart D. Troubleshooting: C
63 You require additional information about a specific problem with a customers Power Mac G5. Which of the following would be the choice Apple recommends for you to research the problem and possibly locate a solution or workaround for the problem?: D
64 A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource should you refer this customer to? A. Downloads B. Users Manual C. Specifications D. Service Manual: C Not D
65 According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product? A. Lay the product on its side so it will not fall over. B. Update the products firmware to t: B
66 The Display Adjustment Utility adjusts geometry on which of the following products? A. eMac B. iMac (CRT) C. Apple Studio Display 17 (17 LCD ADC) D. Apple Cinema HD Display (23 LCD ADC): C
67 A customer states that her iMac (USB 2.0) built-in LCD display is dark and barely readable. It shows a faint image. You attempt to adjust the brightness, but nothing happens. You connect an external VGA display to the iMac and confirms that the proble: A
69 What is the function of the iMac Video Jumper Adjustment Tool? A. It enables the display of test patterns for video adjustment. B. It sets the appropriate display resolution for video adjustment. C. It allows the cutoff and white bal: C should be C. When any parts are changed to do with video on a crt imac you need to readjust white balance and cut-off, without the jumper, you cannot save the settings and the next time you reboot, the screen is all out!
70 This barrel-shaped screen image indicates a ______ maladjustment. A. keystone B. pincushion C. parallelogram D. corner curvature: B
71 Which THREE of the following are symptoms of an incorrectly installed AirPort Extreme Card? (Choose Three) A. Computer freezes during startup. B. Computer beeps three times during startup. C. AirPort operating range is severely reduc: A, C, E
72 Which one of the following AirPort Extreme ports should be used to connect to a DSL or Cable modem for Internet access? A. LAN B. WAN C. Modem D. Antenna: B
73 A customer states that he cannot access the Internet after connecting his new Power Mac G5 to his cable modem via Ethernet. Which of the following is most likely the cause of the problem? A. AppleTalk is not enabled on the computers Ethernet por: C
74 You are attempting to share files between your Power Mac G5 and a friends PC running Windows XP Professional. You have connected the two computers with an Ethernet cable, created a Mac OS X account to allow your friend to log in, and you have enabled: C
75 A customer states that when an external antenna is connected to her AirPort Extreme Base Station, the external antenna does not appear in the Show Summary window of AirPort Admin Utility. What is most likely the problem? A. The base stations fir: C
76 AirPort Extreme operates under which of the following IEEE standards? Select all that apply. A. 802.11a B. 802.11b C. 802.11c D. 802.11g E. 802.11h F. 802.11i: B, D
77 A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is The specified server could not be found. When she attempts to ac: D
78 Basic computer-to-computer wireless networking with AirPort requires______. A. Two or more AirPort clients. B. Two or more AirPort Base Stations. C. Version 2.0.4 or later of the AirPort software. D. An AirPort Base Station and: A
79 To utilize Gigabit Ethernet, you must use an Ethernet cable with A. Two wires (one pair) present. B. Four wires (two pairs) present. C. Six wires (three pairs) present. D. All eight wires (four pairs) present.: D
80 A customer states that he cannot access the Internet on his eMac using a dialup modem connection. Which of the following is most likely to be the problem? A. AppleTalk is not enabled on the eMacs modem port. B. The customers eMac is not co: D
81 Which of the following are potential sources of interference with an AirPort Extreme network? Select all that apply. A. Wood B. Metal C. Microwave oven D. Cellular telephone E. 2.4 GHz cordless telephone: B, C, E

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