Chapter 23 Communication
Terms
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Communication is not the message what was intended but rather the message that was received. The statement that best helps explain this is:
1. Clean communication can ensure the client will receive the message intended.
2. Sincerity in communic - 4
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The nurse demonstrates active listening by:
1. Agreeing with the client.
2. Repeating everything the client says to clarify.
3. Assuming a relaxed posture and leaning toward the client.
4. Smiling and nodding continuously throughout t - 3
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The nurse builds helping, caring relationships by:
1. Using otuch for calming and comfort.
2. Establishing trust and demonstrating empathy.
3. Not asking the patient to do anything painful.
4. Being sympathetic and protective of the c - 2
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Gender influences how a person thinks, acts feels and communicates. In Western cluture it is important for the nurse to remember when he is trying to be sensitive to gender in communicating that:
1. Males communicate to achieve goals, establish indi - 1
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The statment that best explains the rule of collaboration:
1. Collaborate with colleagues and the client's family to provide combined expertise in planning care.
2. Consult the physician foir direction in establishing goals for clients.
3. - 1
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"I'm not sure I understand what you mean by "sicker than usual.: What is different now?" The nurse is using the theraputic technique:
1. Paraphrasing
2. Providing information
3. Clarifying
4. Focusing - 3
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"We've talked alot about your medications, but let's look more closely at the trouble your're having in taking them on time." The nurse is using the therapeutic technique:
1. Paraphrasing
2. Providing information
3. Clarifying - 4
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"If I were you, I'd put your mother in a nursing home." The nurse is using the nontherapeutic tecnique:
1. Asking personal questions.
2. Changing the subject.
3. Giving personal opinions.
4. Automatic responses. - 3
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When working with an older adult, the nurse should remember to avoid:
1. Touching the client.
2. Shifting from subject to subject.
3. Allowing the client to reminisce.
4. Asking the client how he or she feels. - 2
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A nurse should consider zones of personal space and touch when caring for clients. If the nurse is taking the client's nursing histry, she should:
1. Be 12 inches to 3 feet from the client.
2. Be next to the client.
3. Be 4 inches to 12 fe - 4
- Sender ____ and ____ the message.
- encodes and delivers
- Receiver ____ and ____ the message.
- receives and decodes
- Feedback is the message returned by the ____.
- receiver.
- Verbal communication uses verbal or written words.
- Nonverbal communication includes all of five senses and everything that does not involve the spoken or written word.
- Symbolic communication is the verbal and nonverbal symbolism used bo others to convey meaning. Examples are...
- art and music
- Metacommunication is what?
- message within a message.
- Autonomy is what?
- ability to be self-directed and independent.
- Females communicate to build what?
- connections with others. Women enjoy discussing feelings and personal issues and find closeness in dialogue.
- Active listening has 5 components. What are they?
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S-Sit facing client.
O-Open posture.
L-Lean forward.
E-Eye contact.
R-Relax. - "Don't worry, everything will be fine." is what type of nontherapeutic communication?
- False reassurance