comm ch 5
Terms
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- lateral thinking
- involves linking concepts that seem totally unrelated prior to the new idea
- clarifying phase
- leader or mediator develops a better understanding of each person's positions and interests
- managers
- guide members by explaining job requirements, setting performance criteria, and monitoring outur; provide compensaiton for successful work and punish failure
- announcements
- brief info items that the entire group needs to hear
- verbalizing consensus
- findng areas on which members agree
- compromising
- willing to give in on some demands in return for concessions from the other
- horizontal thinking
- aimed at developing and evaluating ideas once they are proposed
- explanation phase
- each side of the conflict discusses the source of its disagreement
- assertiveness
- degree to which the participant attempts to satisfy personal needs in the conflict
- group
- a collection of three or more individuals who perceive themselves as a group, posses a common fate, and communicate with one another over time to accomplish both personal and group goals
- conflict style
- a person's orientation to conflict, which emphasizes strategies and tactics and ignore others
- accommodating
- low assertiveness, high cooperativeness
- interpersonal leadership communication behavior
- regulate participation, climate making, resolve conflicts
- problem solving
- high assertiveness, high cooperativeness
- role
- an expectation about individual behavior patterns
- decision making agendas
- define the problem, develop criteria, list solutions, select a single solution, implement the solution
- group decision support systems
- combine communication, computers, and discussion techqniues to aid group or decision making
- leaders
- able to specify issues of importance to members, rasie subordinates' awareness of these issues, define how the should be interpreted or percieved, and then motivate members to transcend individual self-interest for the sake of the team
- cooperativeness
- the degree to which the person attempts to satisfy other's concerns
- task leadership communication behaviors
- leaders should contribute ideas, seek ideas, evaluate ideas, seek idea evaluation, stimulate creativity
- morphological analysis
- method that encourages members to think laterally by "forcing" together elements that seem completely unrelated
- avoidance
- low assertiveness, low cooperativeness
- competitive
- high assertiveness, low cooperativeness
- groupthink
- occurs in teams that are so cohesive and lacking in confilct that members cease critical thinking, often leading to disastrous results
- nominal group technique
- equalizes participation among ad hoc group members who don't know one another and may be reluctant to speak
- ritual
- an event of passage that takes place when a milestone is achieved
- interests
- needs, desires, fears, and concerns
- labels
- catchy symbols that categorize or describe a thing or event
- agenda
- map of guidebook for the meeting
- self-directed team
- eliminates the job of supervisory managers, and places all authority in the hands of the team; team hires, fires, and disciplines its own members, sets its own work goals, and completes jobs on its own
- task communication skills
- focus on accomplishing the team's performance goals
- sens-ational thinking technique
- way for a team to improve a g/s and reposition it in the market by looking at it from the five senses
- goal setting behaviors
- establish short and long range objectives
- problem solving phase
- parties to the conflict develop a list of possible solutions using the brainstorming technique
- brainstorming
- emphasizes creativity and innovation, useful when unconventional solutions are required
- discussions
- allow members to share info or examine a problem from a variety of different angles
- illusion of invulnerability
- members believe nothing bad can happen to them and that its decisions will always work out for the best
- identification
- occurs when members' interests and goals overlap; praise for team accomplishments, espousing shared values, presumed "we", common enemy
- introduction phase
- team leader or mediator opens with a brief review of the agenda for resolving conflict
- position
- defines what one person wants
- procedural leadership communication behavior
- goal setting, agenda making, clarifying, summarizing, verbalizing consensus
- decision items
- require the group to reach a consensus on a topic