ch 8 comm
Terms
undefined, object
copy deck
- interpersonal climate
- the overall feeling between people that arises largly out of the ways people communicate with each other
- self disclosure
- revealing personal info about ourselfs that others are unlikly to discover on there own
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johari window
4 types of information -
1. open area
2. blind area
3. hidden area
4. unknown area - open area
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info known to both us and others.
ie. height, name, etc. - blind area
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contains info that others know about us but we dont know about ourselfs.
ie. being insecure in new situations - hidden area
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consists of info that we know about ourselfs but choose not to reveal to most others.
ie. not telling other about tramatic experences - unknown area
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made up of info about ourselfs that neither we nor others know.
ie. untried talents - the three levels of confirmation
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1. recognition
2. acknoledgement
3. endorsement - recognition
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the most basic form of comm.
nonverbal- smile, hand shake, eye contact
verbal- hello, nice to meet you - acknoledgement
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second level of confirmation.
understanding what another is feeling.
nonverbal- nodding, facial expressions
verbal- paraphrazing what they just said to show you understand - endorsement
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the third and final level of confirmation.
involves accepting anothers feelings or thoughts as valid. - Conflict
- exists when people who depend on each other have diffrent views, intrests, or goals and perceive their diffrences as incompatible.
- two types of conflict
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1. overt conflict
2. covert conflict - overt conflict
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exists when people diffrences in a straightforward manner; diffrences are out in the open.
ie. shouting match, argue, discussion of ideas - covert conflict
- exists when partners deny or camoflage disagreement or anger and express it indirectly. Covert agression side-steps the real problems and issues which make it almost impossible to resolve the problem.
- clyde feldman and carl ridleys FOUR COMPONENTS OF CONFLICT
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1. conflicts of intrests
2. conflict orientations
3. conflict responces
4. conflict outcomes
**intrests, orientation, responces, outcomes.** - conflicts of intrests
- these are seemingly incompatable opnions, view-points, goals, or intrests that the conflict addresses.
- conflict orientations
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these incluse attitudes tord conflict: whether people think conflict is healthy, how people are charastically inclinded to regard conflict.
ie. win-win, lose-lose - conflict responces
- these are each persons overt behavioral responces to conflict, methods of addressing conflict, and conflict stratagies, which may sustain, escalate, defuse or resolve conflict
- conflict outcomes
- included as outcomes are wether and how the conflict of intrest is resolved, how mutual the process is, and how the conflict process affects emotional closeness in a relationship.
- The exit responce
- involves leaving a relationship, either by walking out or by withdrawing psychologically. exiting doesnt adress the problem, thus it is destructive. Becaues it is forceful it is active
- the neglect responce
- occues when a person denies or minamizes a problem. Denies that a serious issue exists. neglect is discomforming because it fails to acknoledge and respect another persons opnion that the issue is serious. Neglect is destructive b/c it evades difficulties, but it does so passivly, by avoiding discussion.
- the loyalty responce
- staying committed to a relationship despite diffrences. Loyality might be expressed by hoping that conflicts will blow other. Loyality is silent allegiance, so it is a passive responce. Loyalty is concidered constructive
- voice
- is an active constructive stratagy that responds to conflict by talking about problems offering sincere apoligys or trying to resolve diffrences so that a relationship remains healthy
- the final component of the conflict process
- outcomes
- closeness in dialogue
- some people- usually women rather then men- rely primarily on talking to create closeness with others
- closeness in the doing
- some people- usually men rather then women- see doing things with and for others as a primary, but not the only, means of creating closeness
- stonewalling
- relying on the exit responce to conflict and refusing to discuss issues. When people stonewall they block the possibility of resolving conflicts