CIS 209 Chapter 1
Terms
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- Transaction processing systems (TPS)
- Information systems that capture and record information about the transactions that affect the organization.
- Tools
- Software products used to help develop analysis and design specifications and completed system components.
- Information system
- A collection of interrelated components that collect, process, store, and provide as output the information needed to complete business tasks.
- Supersystem
- A larger system that contains other systems.
- Enterprise resource planning (ERP)
- A process in which an organization commits to using an integrated set of software packages for key information systems.
- Subsystem
- A system that is part of a larger system
- Technology architecture plan
- A description of the hardware, software, and communications networks required to implement planned information systems.
- Technical Knowledge and Skills, Business Knowledge and Skills, People Knowledge and Skills, Integrity and Ethics
- the 4 types of skills required for a Systems Analyst
- Decision support and knowledge-based systems (DSS/KBS)
- Support systems that allow a user to explore the impact of available options or decisions.
- Management information systems (MIS)
- Information systems that take information captured by transaction processing systems and produce reports that management needs for planning and control.
- Communication support systems
- Support systems that allow employees to communicate with each other and with customers and suppliers
- Enterprise applications
- Highly integrated systems that support companywide operations and data often combining aspects of TPSs, MISs, and DSS/KBSs.
- CASE tool
- A computer-aided system engineering tool designed to help a systems analyst complete development tasks.
- Systems analysis
- The process of understanding and specifying in detail what the information system should do.
- Business process reengineering
- A technique that seeks to alter the nature of the work done in a business function, with the objective of radically improving performance.
- Office support systems
- Support systems that help employees create and share documents, including reports, proposals, and memos.
- Functional decomposition
- Dividing a system into components based on subsystems that in turn are further divided into subsystems.
- Techniques
- Strategies for completing specific system development activities
- Systems analyst
- A business professional who uses analysis and design techniques to solve business problems using information technology
- Strategic planning
- A process during which executives try to answer questions about the company such as where the business is now, where they want the business to be, and what they have to do to get there.
- System
- A collection of interrelated components that function together to achieve some outcome.
- Applications architecture plan
- A description of the integrated information systems that the organization needs to carry out its business functions.
- Supply chain management (SCM)
- A process that seamlessly integrates product development, product acquisition, manufacturing, and inventory management
- System boundary
- The separation between a system and its environment that inputs and outputs must cross.
- Information systems strategic plan
- The plan defining the technology and applications that the information systems function needs to support the organization's strategic plan.
- Research and understand the problem, Verify that the benefits of solving the problem outweigh the costs, Define the requirements for solving the problem, Develop a set of possible solutions (alternatives) , Decide which solution is best, and make a recommendation, Define the details of the chosen solution, Implement the solution, Monitor to make sure that you obtain the desired results
- the 8 steps taken in the analyst's general approach to problem solving
- Automation boundary
- The separation between the automated part of a system and the manual part of a system.
- Systems design
- The process of specifying in detail how the many components of the information system should be physically implemented.
- Customer relationship management (CRM)
- Processes that support marketing, sales, and service operations involving direct and indirect customer interaction.
- TPS, MIS, DSS/KBS, Enterprise Applications, Communications Support Systems, Office Support Systems
- the 6 types of Systems