Mod G Unit 2 Review (by Jennifer)
Terms
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- Organizing the administrative duties by categories to organize the office is the _____ approach to _____ _____.
- Systems, Office Management
- Why are staff meetings important?
- Overall, maintaining communication between staff and management.
- To provide positive motivation, encouragement, and areas to improve are the primary purposes of the _____ _____
- Performance Evaluation
- 3 physical characteristics of professional appearance
- 1) Careful Grooming 2) Good Hygiene 3) Correct Dress
- 5 community resources a receptionist may provide patient with information
- 1) Social Services Agencies 2) Home care and visiting health care organizations 3) Associations that provide support for specific diseases 4) Computer, CD-ROM, Internet resources 5) Books, literature, articles, journals, brochures.
- If the office manager is ____, the office is usually organized and employees are less stressed.
- Organized
- This manual includes information on how tasks are performed in a particular practice
- Office Procedure Manual
- This manual includes information for the employee about the employer-employee relationship, the work environment, and the expectations of a particular medical facility
- Personnel (Employee) Policy Manual
- Will a medical assistant ever be asked to assist the physician with research when he or she is writing a paper or speech?
- Yes.
- The parts of the computer that you can see or touch
- Hardware
- Set or sets of instructions that allow the computer to perform its functions
- Software or program
- 5 security techniques when working with a computer system
- 1) Monitor should be positioned so that it cannot be easily seen by patients 2) Restrict access to patient records to authorized people only 3) Use a firewall, antivirus, defragmentation, clearing cookies & internet history 4) Have each employee have their own strong, secure password. 5) Backing up data regularly.
- Name 5 disasters that you may deal with in a medical office
- 1) Fires 2) Floods 3) Tornadoes 4) Earthquakes 5) Explosions
- During an emergency, _____, never run.
- Walk
- In the medical office hallways, you should always walk on the _____
- Right side
- In the medical office floors need to be kept _____ and _____
- Clean, Clear
- The medical assistant should always wear shoes that cover the _____ _____
- Entire Foot
- What does RACE stand for?
- R - Remove (Get people out) A - Activate Alarm (Pull the nearest alarm) C - Contain (Close off the area with the fire by closing a door) E - Extinguish (If the fire is not too large, use a fire extinguisher to put out the fire)
- Keeping equipment _____ is an important part of electrical safety
- Grounded
- 4 kinds of medical waste
- 1) Chemical 2) Solid 3) Infectious 4) Radioactive
- Because the medical assistant moves, lifts, and carries many things, correct _____ _____ must be performed to prevent injury.
- Body Mechanics
- 3 things that should be included in an efficient office design
- 1) Examination Rooms (Only furnished with what is needed for examinations) 2) Room Temperature (74 degrees F) 3) Bathrooms (Clearly marked, wheelchair and handicapped accessible)
- What is the purpose of the ADA?
- To provide clear and comprehensive national mandate for the elimination of discrimination against individuals with disabilities.
- _____ is the science that deals with people’s performance and good health while carrying out job tasks.
- Ergonomics