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Helping Skills Midterm Terms


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three exploration skills are:
open question, restatement, and reflection of feelings
the enhancement of well-being
ignoring or denouncing reality
What is the A-B-C-D-E strategy?
a strategy for ethical decision making
intrapersonal change
change within the client
Rather than giving answers to clients, helpers can effectively collaborate with them by (3 things)
teaching clients how to think through problems, make decisions, and implement changes.
The 3SMoH assumes that ________, _________, and _________ are the components of personality.
emotions, cognitions, and behaviors
capturing and understanding the messages the clients communicate, either verbally or non-verbally, clearly or vaguely
The 3SMoH defines defenses as ____.
strategies for coping.
gestures that accompany speech (the fish was this big)
how people use space in interactions
Reik's "listening with a third ear"
listening carefully to what the client really means, not just what he or she says overtly
organismic valuing process (OVP)
the process of determining how each life experience feels
precontemplation stage of change
the client is unaware of the need to change or lacks the desire to change
the working alliance consists of:
a bond (connection,) an agreement on goals, and an agreement on tasks
Do not create a _____ relationship with your clients by becoming _____ with them outside of sessions.
dual, friends
requests for examples
the helpers physically orienting themselves towards the client
virtue differs from ethics in that it is not as concerned with ___________ as it is with ___________
laws and rules, striving to be a person of positive moral character
contemplation stage of change
the client is aware and accepts responsibility for problems
the reduction of troublesome, maladaptive behaviors that interfere with functioning
the relationship of bodily movements to communication
unconditional positive regard
acceptance, respect, warmth, and love without judgment
ensuring equality of opportunities and resources for all people
Helpers become (more or less) active during the insight stage than they were in the exploration stage.
understanding another person and feeling "as if" you are the other person
three positive outcomes of therapy:
remoralization, remidiation, and rehabilitation
the real relationship
the genuine, nondistorted connection between the helper and the client
termination stage of change
clients are no longer tempted to replay old behavior, problem behaviors do not return, and the client has confidence that he/ she can cope without relapse
Children experience positive self-regard only when their _____ are consistent with ______.
self experiences, feedback that they get from others
closed questions
questions with "yes" or "no" answers
The 3SMoH assumes that a person's _____, _____, and _____ all affect one another and must all be treated to help people change.
thoughts, feelings, and behaviors
The 3SMoH assumes that, regardless of genetics, past learning, and circumstances, every person has _____.
contact your supervisor when
(1) a client mentions an issue that is beyond your scope of practice or (2) your objectivity is compromised (you relate to much to your client's issues, etc.)
The 3SMoH assumes that resiliency is determined by...
both biology and environment.
The 3SMoH assumes that early experience can develop or stunt a person's...
personality in terms of his/her ability to form attachments and self-esteem.
gestures that are substitutes for words (like using a wave to say hello)
gestures made out of habit that have no communicative purpose (head scratches, licking one's lips)
the right to make choices and take actions, provided the results do not adversely affect others
social role performance change
the client's ability to carry out responsibilities in the community
keeping promises and being trustworthy in relationships with others
client distortions of the helper based on previous relationships
the working alliance
the part of the relationship focused on therapeutic work
Name three things that can block clients from making changes after they attain insight.
lack of necessary skills, resistance to changing old habits, and interpersonal obstacles to change
Avoid using which kind of gesture?
Name one sign of client dissatisfaction or distress.
The client becomes still and less animated.
genuineness (congruence)
helpers being open to their own experiences and genuinely available to the clients
The exploration stage of the 3SMoH helps clients ___.
explore their thoughts, feelings, and actions.
two skills to facilitate action are:
information and direct guidance
The action stage of the 3SMoH helps clients ___.
decide what actions to take on the basis of exploration and insight.
exceptions to confidentiality
(1) talking with your supervisor, (2) if the client reveals intent to harm self or others and (3) if the client reveals childhood abuse
Dual relationships create ________ and hinder _________.
dependency, objectivity
the six basic principles of most ethical codes:
autonomy, beneficence, nonmaleficence, justice, fidelity, veracity
maintenance stage of change
the client his changed and is trying to make the change stick
the intent "to do good" by helping and promoting growth in others
three-stage model of helping
exploration, insight, action
interpersonal change
change within intimate relationships
The 3SMoH assumes that free will is enhanced and gains more influence through ______.
insight into one's background, needs, and desires.
a several second pause after the client is speaking that allows the client the freedom to think and talk without undue pressure
attending skills acronym
conditions of worth (COW)
demands that a person must meet in order to be loved
One resource that the therapist has for observing how the client interacts with people is _____.
how the client interacts with the therapist.
Six conditions that Rogers considered necessary for change to occur:
(1) psychological contact between client and helper (2) client must feel an incongruence between sense of self and life experiences (3) helper must be genuine (4) helper must feel unconditional positive regard for the client (5) helper must experience empathy for the client (6) the client must experience the helper's genuineness, unconditional positive regard, and empathy.
gestures that monitor the conversation flow (nods, posture shifts)
adapting to the norms of the dominant culture
helper distortions of the client based on previous relationships
COW lead children to feel conflict between their _____ and their _____.
self-concept, inner experience
A helping relationship helps individuals ____.
overcome their defenses and return to trusting their OVP
pay attention to E.N.C.O.U.R.A.G.E.S.
Eye contact, Nods, Cultural non-verbal differences, Open body language, Um-hmm, Relax, Avoid distracting non-verbal behaviors, Grammatical style and pace, third Ear, appropriate Space.
an attitude or manner of responding with genuine caring and a lack of judgment
To be aware of and sensitive to cultural differences in the helping process, helpers need to consider (a) (b) (c)
(a) the general experiences, characteristics, and needs of the client's cultural groups; (b) the client's individual experiences, characteristics, and needs; and (c) basic human needs.
the therapeutic relationship is made up of:
the real relationship, the working alliance, transference, countertransference
Be mindful of how your ______ and _______ are influencing your clients.
values, beliefs
retaining the norms of one's indigenous culture
During the exploration stage, helpers should be careful not to ______ their clients feelings or problems.
assume that they know
four types of open questions and probes
clarifying/focusing, exploration of thoughts, exploration of feelings, requests for examples
preparation stage of change
the client has made the commitment to change and is preparing to begin the change process
four skills to facilitate insight are:
challenge, interpretation, self-disclosure, and immediacy
the achievement of symptomatic relief
rapport in a relationship
an atmosphere of understanding and respect
nonverbal leakage
body language that non-verbally demonstrates a lack of interest or detachment
The 3SMoH assumes that people are inherently...
full of unique potential.
perceptual distortion
altering or misinterpreting one's own experience to make it compatible with one's self-concept
action stage of change
the client actively modifies his/ her behavior and surroundings
the only skill that has been consistently found to be helpful:
above all, do no harm
The insight stage of the 3SMoH helps clients ___.
understand their thoughts, feelings, and actions.
The six stages of change are:
precontemplation, contemplation, preparation, action, maintenance and termination
Defenses take a toll on the self in at least 3 ways:
(1) subjective reality can become incongruent with external reality, (2) a person might develop a rigidity of perception in areas where that person has had to defend against perceiving reality, (3) the real self can become incongruent with the ideal self
What does A-B-C-D-E stand for?
Assessment; Benefit; Consequences and Consultation; Duty; and Education
telling the truth, including offering honest feedback

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