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MGT 302 CH 4

Terms

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assemble-to-order
producing major components of a product prior to receiving an order and assembling the product to meet a specific order
assembly line
A narrowly defined manufacturing assembly process made up of equipment with little flexibility in a product-oriented layout.
batch production
A type of production in which identical products or customers are processed through one step, and then the entire batch goes on to the next step.
business process analysis (BPA)
(BPA) A productivity improvement approach that focuses on large processes and the transitions between different departments
cellular layout
A layout in which products whose processes require similar resources are grouped into product families. Each cell contains all the resources necessary to produce products in that family.
changeover time
The time required to change equipment from producing one product or service to another.
concurrent engineering
Performing product and service development engineering functions in tandem to reduce time and improve communication.
continuous improvement
A process of always seeking ways to improve existing processes and tasks.
design for environment
Including environmental concerns in the product design
design for logistics
Including logistics and transportation concerns in the product design process, usually involving effective packaging
design for manufacture and assembly (DFMA)
The practice of designing products with the capabilities of manufacturing processes in mind
house of quality
A set of matrices used to guide the quality function deployment process
job shop
A manufacturer, typically a process-oriented layout, that is able to produce custom tools and equipment for others because of its flexibility.
make-to-order
Producing a product when an order is received
make-to-stock
Producing a product before an order is received and storing the product.
poka-yoke
A device that makes it impossible or nearly impossible to do something incorrectly
process map
A diagram of the steps in a process.
process-oriented layout
A layout that is organized by the function of each resource, allowing steps to be done in any sequence
project
A set of activities aimed at meeting a goal, with a defined beginning and end
quality function deployment (QFD)
A widely used approach that translates customer needs into product and service designs that guide the corresponding process requirements
reengineering
Starting from a clean slate to improve a process
repetitive processing
Processing on a continuous basis
service blueprint
A type of flow diagram used for services that identifies decision points, failure points, and the line of visibility
setup time
The time required to change equipment from producing one product or service to another
substitute quality characteristics
In quality function deployment, these are terms used to translate the customer needs into a description of the product or service that is in technical language.

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