Management Chapt 3
Terms
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- social responsiveness
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the extent to which an orf is responsive to its perceived social obligations
generally a measure of biz effectiveness and efficiency in pursuing actions that meet those social obligations - social obligation approach
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an approach to social responsiveness that assumes that the main goals of a biz are economic success not the meeting of social obligations
therefore the biz should merely meet the minimum social obligations imposed by current legislation - social responsibility approach
- approach to social responsiveness that assumjes that the goals of biz are not merely economic but also social and that biz should devote economic resources to the accomplishment of social goals
- social responsiveness approach
- approach to social responsiveness that assumes that biz not only has economic and social goals but must also anticipate future social problems and act now to respond to those future problems
- social audit
- the process by which an org evaluates its level of social responsibility
- social actions management process
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action phase
evaluation phase - action phase step 1
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situatonal analysis in regard to social condition
set the standards - action phase step 2
- generate alternatives and select
- selected alternative must meet this criteria
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does this option solve trhe problem
can the company afford this course of action
what are the other consequences of this action - Action phase step 3
- implementation and evaluation
- Evaluation phase
- social audit
- social audit focuses on...
- totality of program not each individual program
- approaches to social audit
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inventory approach
cost center approach
program management approach
cost benefit approach - inventory approach
- management supplies the general public with a listing (or inventory) of its social program efforts during a specific timeframe
- strength of inventory approach
- points to areas of social action within the community
- weakness of inventory approach
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only a list
generally no details about costs or successes - cost center approach
- includes summary of the social programs and an accounting of the costs for each program
- weakness of cost center approach
- fails to evaluate any program for efficiency and effectiveness
- program management approach
- adds an assessment of org's success in meeting corporate social responsibility goals
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cost benefit analysis
social audit -
most involved social audit procedure
seeks to evaluatesocial programs for trheir costs and the eventual benefits