Phlebotomy Chapter 1
Terms
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- Barriers
- Biases or filters to communication.
- Certification
- Evidence that an individual has mastered competencies in a particular area.
- CEU's
- Proof of continuing education.
- Exsanguinate
- Remove blood to a point where life cannot be sustained.
- Hemochromatosis
- Disorder characterized by excess iron deposits.
- ICD-9-CM
- International Coding System that groups similar diseases and operations together.
- Kinesic Slip
- Verbal and Nonverbal messages do not match.
- Kinesics
- Involves nonverbal communication or body language.
- Medicaid
- Federal and State program that provides medical care to the poor.
- Medicare
- Entitlement Program that provides healthcare to people age 65 and older.
- Phlebotomy
- The Process of Removing blood from a vein.
- Polycythemia
- Disorder involving the overproduction of red blood cells.
- Proxemics
- Involves the Concept and use of space.
- TAT
- Turnaround Time from when a test is ordered until results are reported.
- Tertiary Care
- Highly complex medical services.
- The agency that certifies phlebotomists
- American Society for Clinical Pathology
- The primary duty of a phlebotomist is?
- Collect Blood Specimens.
- Promoting good public relations is a part of the phlebotomist's role because?
- A phlebotomist is a representative of the laboratory, good public relations promotes a harmonious relationship with visitors, staff, and patients, patients often equate blood drawing experience with the caliber of overall care received while in the hospital.
- Primum non nocere comes from the Hipocratic oath and means?
- First do no harm.
- All of the following are examples of good work ethics:
- Accountability,dependability, and reliability.
- Phlebotomy is used as a therapeutic treatment of this?
- Polycythemia.
- The following reasons why phlebotomist participate in continuing education programs are?
- To learn new techniques,to remain current in phlebotomy technology, and to renew certification.
- The term "phlebotomy" is derived from Greek words that, literally translated, mean to:
- Cut a vein.
- What are the phlebotomist duties?
- Collect blood specimens, perform laboratory computer operations, and transport specimens to the laboratory.
- What are the credentials of an NCA certified phlebotomist?
- Clplb
- What is an ancient blood letting instrument that has a counterpart in modern day blood letting device?
- fleam
- Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called?
- Continuing Education Units (CEU's)
- What is listed in the American Hospital Association (AHA)Patient's Bill of Rights?
- A complete explanation of his or her bill, confidentiality of his or her records,and the right to refuse treatment.
- Personal "zone of comfort" is a radius of:
- 1.5- 4Ft
- What is an example of a barrier to effective communication with a patient?
- Not speaking English, is a child and is emotionally upset.
- What is an example of comfirming response to a patient?
- "I understand how you must be feeling."
- What is an example of negative kinesics?
- Frowning.
- What are parts of a professional image?
- Neat,clean appearance, clean and pressed laboratory coat, and short clean fingernails and long hair pulled back.
- What are ways to earn a patient's trust?
- Act knowledgeably, convey sincerity, and look professional.
- What are proper telephone protocol?
- Answer the telephone promptly, clarify and record information, and prioritize callers, when necessary.
- What is an example of proemics?
- Zone of comfort.
- What are recognized elements of good communication in the healthcare setting?
- Confirmation, control, and empathy.
- The best way to handle a "difficult" or "bad" patient is to:
- Help the patient to feel in control of the situation.
- Proxemics is the study of an individuals:
- Concept of space.
- What situation allows the patient to feel in control?
- Agreeing with the patient that it is his/her right to refuse to have a blood specimen drawn.
- What is the average speaking rate of a normal adult?
- 125-150 words per minute.
- Another term for outpatient care is:
- Ambulatory care.
- Which laboratory department performs test to identify abnormalities of the blood and blood forming tissues?
- Hematology.
- What department is responsible for administering a patient's oxygen theraphy?
- Respiratory Theraphy.
- What test would be performed in surgical pathology?
- Frozen Sections.
- The phlebotomist is asked to collect a specimen from a patient in the nephrology department. A patient in this department is most likely being treated for a disorder of the:
- Kidneys.
- The phlebotomy supervisor asked a phlebotomist to collect a specimen in the otorhinolaryngology department. The phlebotomist proceeded to go to the department that provdes treatment for:
- Ears, nose, and throat disorders.
- What tests are performed in the Coagulation Department?
- Protime. (PT)
- What medical Specialty treats patients with tumors?
- Oncology.
- The Medical Specialty that treats skeletal system disorders is:
- Orthopedics.
- The specialty of this physcian is the treatment of newborns.
- Neonatologist.
- Another name for blood bank is?
- Immunohematology.
- What are some hematology tests?
- Hematocrit, Platelet count, and reticulocyte count.
- What department performs cerebrospinal fluid (CSF) analysis?
- Chemistry,Hematology, and Microbiology.
- With which other hospital department would the laboratory coordinate therapeutic drug monitoring?
- Pharmacy.
- What department processes and stains tissue samples for microscopic analysis?
- Histology.
- What personnel's are required to have a college degree or equivalent?
- Clincal Laboratory Scientist and a medical technologist.
- An appendectomy performed in a free standing ambulatory surgical center is an example of:
- Secondary Care.
- What department perform blood cultures?
- Microbiology.
- Electrolyte testing includes:
- Sodium and Potassium.
- What hospital department performs diagnostic tests and monitors therapy of heart patients?
- ECG
- A basic metabolic panel (BMP) is performed in what department?
- Chemistry.
- What laboratory department performs chromosome studies?
- Cytogenetics.
- A Pap smear is examined for the presence of cancer cells in this department:
- Cytology.
- Prepaid group healthcare organization in which members pay flat fees for defined services are called:
- HMO's.
- The term used to describe sophisticated and highly complex medical care is:
- Tertiary Care.
- A patient in labor would normally be admitted to what medical specialty department?
- Obstetrics.
- A function of the radiation therapy department is?
- Treating cancer using high-energy x-rays.
- Toxicology is often a part of what laboratory department:
- Chemistry.
- A physician who is a specialist in diagnosing disease from laboratory findings is a (an):
- Pathologist.
- What is a hematology test?
- CBC.
- The department that injects patients with radioactive dyes that can interface with laboratory testing is:
- Nuclear Medicine.
- What department performs carcinoembryonic antigen (CEA)testing?
- Chemistry.
- What department performs radiographic procedures and other imaging techniques to aid in diagnosis?
- Radiology.
- What is an example of an inpatient care facility?
- Hospital.
- What would be performed in the serology department?
- Rapid Plasma Reagin (RPR).
- What laboratory personnel has the same qualifications as a medical technologist (MT)?
- Clinical Laboratory Scientist (CLS).
- What department would perform a hemogram?
- Hematology.
- This hospital department provides therapy to restore patient mobility.
- Physical Therapy.
- Brain wave mapping and evoked potential are performed by which department:
- EEG.
- What are primary objectives of managed care:
- Enhance cost containment, facilitate the management of patient care, and maintain quality care.
- What describes a new category of multi-skilled personnel who work as part of the nursing team, performing nursing and phlebotomy duties along with ancillary testing?
- Patient care technician. (PCT)
- What laboratory worker has a bachelor's degree, or equivalent, in medical technology?
- Clinical Laboratory Scientist. (CLS)
- What laboratory personnel has an associate's degree or equivalent?
- Clinical Laboratory Technician. (CLT)
- A specimen for ova and parasite testing would be sent to:
- Microbiology.
- The process of identifying an organism and determining the appropriate antibiotic for treatment is called:
- Culture and Sensitivity Testing.
- C & S tests on patient specimens are performed in which department?
- Microbiology.
- A glucose test would be preformed in which department?
- Chemistry.
- What medical specialty treats patients with blood disorders?
- Hematology.
- What duties are performed by local public health agencies:
- Diabetes screening, insect control, and sanitation inspections.
- C&S tests on patient specimens are performed in which department?
- Microbiology.
- A glucose test would be performed in what department?
- Chemistry.
- What are the duties that are performed by the local health agencies?
- Diabetic screening, insect control, and sanitation inspections.
- Blood typing and compatibility testing are performed ub what department?
- Blood bank.
- A sample for fibrin degradation products (FDP) testing would be sent to what department?
- Coagulation.
- What test is performed in immunology that detects streptococcus infection?
- ASO.
- A federal program that provides medical care for the indigent is:
- Medicaid.
- What department performs chemical screening tests on urine specimens?
- Urinalysis.
- What department would perform an erythrocyte sedimetation rate?
- Hematology.
- Diagnois and treatment of diseases characterized by joint inflammation is part of what medical specialty?
- Rheumatology.
- ABO Type
- Blood Bank.
- Antibody Screen
- Blood Bank.
- Potassium. (K+)
- Chemistry.
- Bilirubin.
- Chemistry.
- Culture & Sensitivity. (C&S)
- Microbiology.
- Cholesterol.
- Chemistry.
- Glucose.
- Chemistry.
- Hematocrit. (HCT)
- Hematology.
- Monospot.
- Serology.
- Platelet Count.
- Hematology.
- Partial Thromboplastin Time. (PTT)
- Coagulation.
- Retic.
- Hematology.
- Rapid Plasma Reagin. (RPR)
- Serology.
- U/A
- Urinalysis.
- White blood cell (WBC) Count.
- Hematology.
- Brain.
- Neurology.
- Ear.
- Otorhinolaryngology.
- Eye.
- Ophthalmology.
- Heart.
- Cardiology.
- Kidney.
- Urology.
- Ovary.
- Gynecology.
- Joint.
- Orthopedics.
- Skin.
- Dermatology.
- Stomach.
- Gastroenterology.
- Thyroid.
- Endocrinology.
- Amenia.
- Hematology.
- Arthritis
- Rheumatology.
- Diabetes.
- Endocrinology.
- Knee Surgery
- Orthopedics.
- Menopause
- Gynecology.
- Senility.
- Gerontology.
- Skin Disorders.
- Dermatology.
- Spinal Cord Injury.
- Neurology.
- Tumor.
- Oncology.
- Urinary Tract Disease.
- Urology.