BusComm
Terms
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- Team Development Phases
- Forming, Storming, Norming and Performing
- Prototype
- The general characteristics of a group.
- Functions of Organizational Communication
- To inform, persuade, and to promote goodwill.
- Informal Flow of Communication
- One main channel called the grapevine.
- Virtual Team
- Members who work independently with a shared purpose across space, time, and organization boundaries using technology.
- Paraphrasing
- Summarizing a message in your own words.
- External Communication
- To answer inquiries, persuade customers, clarify, to collect, and to promote a possitive image.
- Listening Barriers
- Barriers that can obstruct the listening process, which include mental and physical barriers.
- Forms of Nonverbal Communication
- Eye contact, facial expression, body movements, space, time, distance, and appearance.
- Groupthink
- Faulty decision-making processes by team members who are overly eager to agree with one another.
- Ethnocentrism
- The belief inherent in all cultures is that one's own race is superior to others.
- Gunning Fog Index
- An example of a readability measure.
- External Communication
- Letters
- Groupware
- Software that helps groups exchange information, collaborate in team projects, and make decisions.
- Hot Desking
- A desk that is still warm from a previous occupant.
- Active Voice
- Where the subject in the sentence is the doer of the action.
- Communication
- The transmission of information and meaning from one individual or group to another.
- Webcasting
- The delivery of one-way live audio and video programs to large groups via the internet.
- Dangling or Misplaced Modifier
- Describes or limits a word or words that are missing from the sentence or when a word or phrase it describes is not close enough to be clear.
- Internal Communication
- E-mails, memos, and voice messages
- Communication Process
- When a receiver of communication understands an idea as the sender intended it.
- Pseudolistening
- A method used to help a listener open up to a speaker's ideas.
- Formal Flow of Communication
- Directional channels of downward, upward, and horizontally: emails, intranets, newsletters, meetings, reports, and telephone messages.
- Passive Voice
- Where the subject is acted upon in the sentence.
- Principles of Ethical Behavior
- Honesty, integrity, fairness, and concern for others.
- Sensitive Language
- Adapting a message to a reader's needs by being empathetic.
- Hoteling
- An open office with unassigned desks for reserving for work time.
- Nonverbal Communication
- All unwritten, unspoken communication, intentional and unintentional cues used to interpret and decode communication.
- Transitional Expressions
- Enables the receiver of a message to anticipate what's coming, to reduce uncertainty, and to speed up comprehension.
- The "you" view
- To enhance reader benefits by use of second-person pronouns you and your.
- Opening Fillers
- Fillers that fatten sentences with excess words, or by trying to decide where the sentence is going, i.e., There is...
- Intranets
- Internal web networks that streamline business processes and improve access to critical company information.
- Compound Prepositions
- Where a single word can often replace a wordy prepositional phrase, i.e. at a later date/ later.
- Indirect Pattern of Organization
- Where the main idea follows the details, explanation and evidence.
- Communication Barriers
- Bypassing, frames of reference, lack of language skill, and distractions.
- To Identify and Clarify the Problem
- What is the first step in problem solving
- Direct Pattern of Organization
- Where the main idea comes first, followed by details, explanation and evidence.
- Telecommute
- The ability to work flexible arrangements through mobile technology and from remote locations.
- To Emphasize Important Ideas
- Underscoring, italicizing, or boldfacing prominent ideas.
- Team Roles
- Task roles, Dysfunctional roles, Relationship roles.
- Internal Communication
- Sharing ideas and messages with superiors, coworkers, and subordinates.