Administration Concepts
Terms
undefined, object
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- 4 Reasons for keeping records
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1. Document services
2. Ensure continuity of services
3. Communicate with other service providers
4. Facilitate supervision -
Intake assessments
-definition- - Organized information about a client that provides the basis for determining services needed for a client
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Process recordings
-definition- - Documentation of interactions between the social worker and client
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Treatment plans
-definition- - Written record of treatment goals and interventions
- SOAP stands for what?
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S - Subjective information
O - Objective information
A - Assessment
P - Plan - POR stands for
- Problem-Oriented Record
- Characteristics of POR
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Allows for accountability
Useful for peer review
Time consuming
Needs modification for social work use - Aspects of the POR
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Database - information from intake
Problem List - Lists all problems
Initial Plans - plans for each item on problem list w/updates
Progress Notes - can be SOAP format, flow charts, or dischrage summary - Main Objective of Supervision
- To meet client needs WHILE keeping with agency goals and objectives
- Primary Task of Supervisior
- Make sure the work ges done
- Responsiblities of Supervisor
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-Coordinate cases and make assignments
-Evaluate work
-Discuss cases
-Serve as advocate
-Ensure agency policies carried out
-Handle intra-agency conflicts
-Educate workers about agency policies and procedures
-Educate workers about resources
-Model value and ethics
-Maintain regular supervision
- Self Continuing Education
-Worker CEU - 2 Functions of the Supervisor
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1. Educational
2. Administrative - Educational Function
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-train about resources
-train about policy
-assist staff with skills building
-assist with greater self-awareness - Administrative Function
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-human resources
-strategic planning
-budgeting
-organizational operations
-evaluate practice - Supervisors are responsible to...
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-Agency
-Supervisee
-Client - Group Supervision
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-valuable, complemntary to individual supervision
-supervisor/ee share supervisory responsiblity
-time saver
-ability to learn from peers - 5 Supervisory Styles
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1. Active
2. Reactive
3. Philosopher
4. Theoretician
5. Technician - Active Supervisor
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-direct
-problem-focused
-explore interventions and outcomes
-focus on client dynamics - Reactive Supervisor
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-less direct
-ask general questions w/o providing answers
-attention on process of treatment
-look at practicioner dynmaics - Philosopher Supervisor
- focus on philosophical abstractions and time them with cases
- Theoretician Supervisor
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focus on theoretical models of practice and time them with cases
-"why" of practice - Technician Supervisor
- focus on skills and on what should be done with a client
- Effective supervision is:
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-Structured (individual,group)
- Regular basis
- Consistant style of supervision
- Case-focused
-Evaluate (supervisors should seek evaluation) -
Consultation
-definiton- - Contractual relationship between a knowledgeable expert and a less-knowledgable expert
- Stages of Consultation
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1. Entry - must gain acceptance by agency staff
2. Goal Identification - identifying general concerns of organization
3. Goal Definition - concrete defnition of problem (measureable)
4. Intervention - implementation, seeking participation of all involved
5. Assessment - impact of intervention assessed
6. Concluding - Why organizations may resist consultation...
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- desire to maintain status quo
- objective to outside involvement
-favor established norms
-protect one's own role - If there is any medical condition....
- Always refer the client to a medical doctor
- Before referring to a doctor...
- Gather as much informaiton before sending the client
- Management Purpose
- To achieve the goals of the organization by assuring the delivery of effective services in a cost-effective manner
- Categories of Management
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1. Planning
2. Organizing
3. Staffing
4. Leading
5. Controlling - Planning involves...
- future-oriented decisions, how to make things happen, and who should be selected
- 9 Planning Tools
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1. Mission statement
2. Goals - general statements
3. Objectives - specific, measureable
4. Strategies - how resources will be used
5. Policies - general statments that are the basis for thinking, decision making
6. Rules - requirements for behavior and decision making
7. Procedures - specified ways of conducting buisness
8. Programs - own unique set of goals
9. Budgets - projections of future funding - Types of Planning
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Strategic - long-term
Contingency - identification of events and how to respond - Line-item Budget
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most common
-broken down into various categories - Zero-based Budget
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-based on zero monies with each organization justifying their dollar needs request
-eliminates unnecessary budget allocations