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Gas cashier test

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If a customer presents a basic wash ticket out of a book what might you try to sell that customer.

  1. upgrade
  2. interior
  3. tires
  4. lock lube
  5. tree fragrance

Mark next toe ach item below what category you would ring the item up under:

  1. coffee
  2. 100% juice
  3. asprin
  4. windsheil solvent
  5. candy 
  1. coffee
  2. alt. bev no-tax
  3. hbc
  4. auto
  5. candy

the octane ratings of gas are:

  1. Unleaded
  2. plus
  3. super
  4. racing fuel 
  1. 87
  2. 89
  3. 93
  4. 100
describe how to ring in gas and a super kiss

hit pump # with amt. hit super kiss, gas rebate 3 cents cash or swipe 
Explain detail wait times.
They go in intervals of 10 and the wait time begins when the vehicle reaches the detil shop
Explain how the lube wait times differ from the detail wait times.

lube goes in intervals of 15 minutes 
Explain how to do a credit card transaction.
swipe credit card, have customer sign
Explain how to pay out a winnign lotter ticket.
  1. scan ticket on lottery machine
  2. enter last four digits on ticket
  3. touch send
  4. go to computer
  5. touch paid out
  6. enter amount then lottery
  7. cash out
explain how to ring up a simple gas transaction
touch  pump # to authorize,hit below pump # on amt. pumped cash out or swipe card
Explain how to start one pump
touch the pump number that you want started
Explain how to stop all pumps
touch stop all pumps button
explain how to stop only one pump
touch the pump number that you want stopped
Explain how to turn on all the pumps
touch start all pumps
Explain how you get paid.
Base Rate + Axi + commission
Explain howt o do a credit card transaction when it can not read the card.
on the total screen touch manual credit card entry, enter credit card number and date
Explain the 5 day and the 6 - 10 day guarantees:   
5 day come back for a free super kiss, 6-10 day come back for half price all with super kiss wash.
Explain the observation log
customes complaints or suggestions get written down in this log and tell manager, usually problems with pumps
Explain the procedure for a refund
  1. special menu
  2. item return
  3. ring in whatever you are returning
Explain the procedures for selling beer and tobacco:
enter birth date on screen for anyone who looks under, make sure ID is valid.
Explain what is in the quick interior? 
  1. Vacuum
  2. windows
  3. dashcream/ dashboard
  4. doorjambs
  5. kiss gloss
  6. fragrance
  7. ashtrays
  8. superfoam mats
Explain what to do in the event of a robbery.
  1. obey the robbers request
  2. get a good physical description
  3. as soon as he leaves lock the doors, hoit silent alarm, call 911 and manager, and close for business
Explain who has to pay the van charge?
Anyone with an oversize vehicle for basic wash, interior and expresses
Explain why you give a gas rebate
to promote the car wash
How do you figure an AXI?
Axi $ divided by AXI cars
how do you ring up 1/2 gallon 2% milk?
scan item or enter amount touch dairy, cash out or swipe card
how do you ring up a super kiss raincheck?
wash page, touch sk raincheck
How does delta sonic guarantee the lowest gas price?
manager does a gas survey to make sure we at least tie the lowest gas price within 2 miles
How often must you make a drop? What are the procedures?
every $100 touch special menu screen, touch safe drop, enter amount, deposit into safe, enter on deposit form.
If a customer complains of a van charge, what might you tell that customer?
More time, product, and labor.
If a customer presents a Super Kiss ticket what might you try to sell that customer?   
  1. interior
  2. tires
  3. lock lube
  4. tree fragrance
In case of fire
  1. clear gas island
  2. stop all the pumps
  3. tell manager
  4. pull fire suppression system
  5. call 911
list and describe all products in the Super kiss.
  1. clearcoat polish
  2. clearcoat protectant
  3. underspray with rust inhibitor
  4. revitalizer
  5. brakedust remover
  6. whitewalland tire cleaner
  7. kiss gloss
  8. 5 day guarantee
list closing procedures
count lotto, cigarettes, newspapers, your drawer and end pos
list opening procedures:
count lotto, cigarettes, newspapers, your drawer.
List the steps int he value sell:
  1. greet customer
  2. ask the gas rebate (in and out)
  3. value approach to the super kiss
  4. pause/ accept or reject
  5. send off
To ring up $2.00 lottery ticket you ring:
scan lottery, cash out or swipe card
to ring up a bottle of soda you ring
scan item, or enter amoun, touch soda, touch soda deposit, cash out or swipe card
What is a combo?
a car wash w/ an interior plus a wax and a shampoo.
What is an express shampoo?
prespray, rotary brush, and hot water extractor which removes light to medium stains
What is an express wax?
applied with a dual action orbital polisher, and taken off by hand. Removes light to medium oxidation, shines, protects for 2-3 months
What must you always give the customer?
thank you, smile, receipt
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