Pr 312 - Chapter 9
Terms
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- internal publics and employee publics
- both refer to managers and the people being supervised
- downward communication
- management to employee communication
- upward communication
- employee to management communication
- face-to-face communication
- primary medium for encouraging upward, two-way communication
- what is the goal of internal relations
- to establish and maintain mutually beneficial relationships between and organization and the employees on whom its success or failure depends.
- Organizational culture is...
- the sum total of shared values, symbols, meanings, beliefs, assumptions and expectations that organize aandintegrate a group of people who work together
- power distance
- the extent to which people see inequities as natural and unchangeable (hofstedes 1st dimension)
- Individualism
- The extent that people put their own needs ahead of the needs of the group (Hofstedes 2nd dimension)
- uncertainty avoidance
- the extent to which people prefer organizaitonal communication and structures that reduce anxiety. (Hofstedes 3rd dimension)
- Masculinity
- describes behaviors that are traditionally masculine such as aggressiveness and independence (hofstedes 4th dimension)
- Open Systems
- organizations that receive input from the environment and adjust htmeselves in response to that input
- Close systems
- organizations that do not receive input from the envir., and are less likely to adapt to changes
- asymmetrical worldview
- an organizations goal is to get what it wants without having to change the way it does business internally
- symmetrical worldview
- incorporates the ideas of negotiation, conflict resolution, and compromise in a organizations operating procedure
- authoritarian organizational culture arises from...
- an asymmetrical worldview
- True of False: In authoritarian organizational culutures decisions are made at the top, and implemented by those at the bottom
- True.
- Individual accountability
- is stressed by an authoritarian organization.
- Communication in authoritarian cultures...
- is generally one sided, or asymmetrical, meaning management directs employees
- Participative organizational cultures are based on....
- a symmetrical world view that values dialouge and encourages teamwork
- in participative organizational cultures decisions are made in a...
- decentralized manner, across varying levels of the organization
- Internal relations staff educates employees about compliance with government regulations... True or False
- True
- OSHA
- occupational safety and health administration
- Internal Relations and the OSHA
- one of the primary functions of the internal relations funtion is to communicate the worker safety standards required by the OHSA
- The EPA
- environmental protection agency, regulates the disposal and transportation of goods, especially those deemed hazardous
- Internal relations and unions
- maintenance of relationship with labor unions constitutes a large part of an internal relations specialists work. These relationships must be attended to continually
- which is better... \"we are still working that out\" or \"no comment\"
- We are still working that out is better because no comment implies a bad thing
- acculturating employees
- introduce new employees to understand and internalize the organizational culture
- vision statement
- spells out the future goal and strategy of an organization
- mission statement
- The mission statement helps employees set priorities and goals so that all members of the organization are committed to achieving the mission specified in the statement
- Employee handbook
- most organizations have one, it tells how to implement policies and procedures in common situations
- policy manuals
- are generally exhaustive documents in book or electronic form that specify rights, responsiblities and procedures
- Code of Ethics
- it provides a guide to organizational mangagement\'s values, priorities, standards and policy.
- the socialization process
- learning the values, standards and norms of the organization
- true or false: Socializing and acculturating employees are important aspects of internal relations
- true
- The grapevine
- will fill the information gaps left by an inadequate internal communication program
- face-to-face meetings
- are still highly valued and a prefferred means of communication
- Printed Publication
- remains the primary media for internal communication
- Organizational publications are directed to...
- many publics, but the most common use is in employee communication
- printed newsletters
- remain the \"workhorse\" of employee communication even in todays age. Most common form of periodical publicaiton
- Payroll Stuffer
- a common form of insert that goes into paycheck envelopes, or gets direct deposit receipts.
- Posting CEO speeches and postion statements online...
- is a common method of communicating with both external and internal publics
- Bulletin Boards
- widespread use, and here to stay. Must be updated regularly and display rules and standards
- Intranet postings
- are for internal use because only employees can acces the internet-like system.
- Hotlines or toll-free numbers
- are also used in internal relationships for disseminating basic information.
- most ubiquitous form of employee communication today is e-mail
- ombudsman or ombuds officer
- is charged with giving employees the opportunity to share their concerns and resolve them through informal mediation