FMgtch21
Terms
undefined, object
copy deck
- operations management
- the total set of managerial activites used by an organization to transform resource inputs into products, services, or both
- manufacturing
- a form of business that combines and transforms resources inputs into tangible outcomes
- service organization
- an organization that transforms resources into an intangible output and creates time or place utility for its customers
- product-service mix
- how many and what kinds of products or services (or both) to offer
- capacity
- the amount of products, services, or both that can be produced by an organization
- facilities
- the physical location where products or services are created, stored, and distributed
- location
- the physical positioning or geographic site of facilities
- layout
- the physical configuration of facilities, the arrangement of equipment within facilities, or both
- product layout
- a physical configuration of facilities arranged around the product; used ewhen large quantities of a single product are needed
- process layout
- a physical configuration of facilities arranged around the process; used in facilities that create or process a varitey of products
- fixed-position layout
- a physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes
- cellular layout
- a physical configuration of facilities used when families of products can follow similar flow paths
- technology
- the set of processes and systems used by organizations to convert resources into products or services
- automation
- the process of designing work so that it can be completely or almost completely performed by machines
- computer-assisted manufacturing
- a technology that relies on computers to design or manufacture products
- robot
- any artifical device that is able to perform functions ordinarily thought to be appropriate for human beings
- supply chain management
- the process of managing operations control, resource acquisition, and inventory so as to improve overall efficiency and effectiveness
- purchasing management
- buying materials and resources needed to produce products and services
- inventory control
- managing the organization's raw materials, work in process, finished goods, and products in transit
- just in time method
- an inventory system that has necessary materials arriving as soon as they are needed so that the production process is not interrupted
- quality
- the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
- malcolm balrige award
- named after former secretary of commerce, this prestigious award is given to firms that achieve major quality improvements
- total quality management
- a strategic commitment by top managment to change its whole approach to business in order to make quality a guiding factor in everything it does
- value added analysis
- the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers
- benchmarking
- the process of learning how other firms do things in an exceptionally high quality manner
- outsourcing
- subcontracting services and operations to other firms that can perform them more cheaply or better
- cycle time
- the time needed by the organization to accomplish activites such as developing , making, and distributing products or services
- ISO 9000:2000
- a set of quality standards created by the international organization for standardization and revised in 2000
- ISO 14000
- a set of standards for environmental performance
- statistical quality control
- a set of statistical techniques that can be used to monitor quality; includes acceptance sampling and in-process sampling
- productivity
- an economic measure of efficiency that summarizes what is produced relative to resources used to produce it