management 201 Exam III chpt 11
Terms
undefined, object
copy deck
- the ability to influence another person
- power
- the process of affecting the thoughts, behavior, and feelings of another person
- influence
- The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
- zone of indifference
- agent’s ability to control the rewards that the target wants
- reward power
- agent’s ability to cause an unpleasant experience for a target
- coercive power
- agent and target agree that agent has influential rights, based on position and mutual agreement
- Legitimate Power
- based on interpersonal attraction (a role model)
- referent power
- agent has knowledge target needs
- expert power
- which interpersonal power is the most effective
- expert power!
- 3 ways groups hold power over other groups
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Ability to cope with uncertainty
High degree of centrality - functionality central to organizations success
Non-substitutability - groupa activities are indispensable - influence through rewards and benefits
- utilitarian power
- influence through knowledge of belonging, doing the right thing
- normative power
- Actions not officially sanctioned by an organization that are taken to influence others in order to meet one’s personal goals
- Political behavior
- conditions encouraging political behavior
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-Unclear goals
-Autocratic decision making
-Ambiguous lines of authority
-Scarce resources
-Uncertainty - 8 Influence Tactics
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Consultation
Inspirational appeals
Rational persuasion
Ingratiation
Coalition
Exchange tactics
Upward appeals
Pressure - sharing power in such a way that individuals learn to believe in their ability to do the job!
- empowerment
- a dimension of empowerment that fits between the work role and the employee’s values and beliefs
- meaning
- a dimension of empowerment having control over the way one does one’s work
- self determination
- a dimension of empowerment belief that one’s job makes a difference within the organization
- impact
- a dimension of empowerment belief that one has the ability to do the job well
- competence
- belief that one’s job makes a difference within the organization
- coercive power