Management 201 Exam II chpt 9
Terms
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- two or more people having common interests, objectives, and continuing interaction
- group
- group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable
- team
- Groups consist of _____ which can have a ________ relationship to other groups in the organization
- teams, systematic
- Joint action by a team (bunch) of people in which individual interests are put aside to promote team unity & task accomplishment
- teamwork
- Why teams and groups?
-
perform complicated tasks
skills are shared across team members
promotes innovation
promotes productivity and quality -
Forming
Storming
Norming
Performing
Adjourning -
Tuckman’s Five-Stage Model of Team
Development - the “interpersonal glue†that makes members of a group stick together
- Group Cohesion
-
Well understood unofficial rules of behavior within a group
Informal but well understood - Norms
- may be consistent or inconsistent, supportive or unsupportive of organization’s productivity standards
- productivity norms
- assigned group members gather to perform various tasks
- Formal Groups
- unofficial group that evolves to satisfy a need not filled by the organization need or the need of the formal group
- informal groups
- Sense of emotional & psychological closeness to other team or group members
- psychological intimacy
- Combined skills to achieve tasks and activities
- integrated involvement
- 3 issues that must be addressed by Teams and Groups
-
Interpersonal Issues
Task Issues
Authority Issues - What type of team will perform best?
- depends on the task
- An attribute of organizational culture influenced by leadership that encourages teams & groups to innovate, problem solve and make decisions
- empowerment
-
High-productive teams constantly look for ways to improve quality, productivity and company value
- Innovation